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American Eagle Outfitters Reviews

2.4 Rating 112 Reviews
32 %
of reviewers recommend American Eagle Outfitters
Company Reviews Questions Metrics
2.4
Based on 112 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 48%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Returns & Refunds
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

How can I contact American Eagle Outfitters? How quickly does American Eagle Outfitters resolve customer queries?
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How do I contact American Eagle Outfitters?
Helpful Report
(1 month ago)
You can contact American Eagle Outfitters by Live Chat, Telephone and Email.
Helpful Report
(1 month ago)
A

Customer Service - Good

100.00%
Industry Average
“ This store is always clean and nice, with friendly staff. They have great sales and great customer service. There is a lot to choose from. The atmosphere is great. The employees will go out of there way to make sure you find what you are looking for. ”
- Anonymous
“ while putting the girls to bed, thinking this is too much trouble, I'll buy something elsewhere, the customer service guy was so awesome, still didn't go through, got the number so my Dad could call back with a regular credit card, he called, he said she was awesome about the customer service lady he talked to, got it done (he's almost 70 and old school 😘) Love guys. ”
- Anonymous
“ Very nice close and service ”
- Emma Wilson
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