American Eagle Outfitters Reviews

2.4 Rating 104 Reviews

33 %

of reviewers recommend American Eagle Outfitters

Company Reviews

Questions

Metrics

2.4

Based on 104 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact American Eagle Outfitters?

Helpful Report

(3 months ago)

You can contact American Eagle Outfitters by Live Chat, Telephone and Email.

Helpful Report

(3 months ago)

40.00%

Industry Average

“ When I called the store to ask about the status the girl was very rude and had horrible customer service. ”

- Anonymous

“ When I called customer service the rep had a mocking tone and said I couldn't exchange them and they wouldn't provide me with shipping materials- just a shipping label. ”

- Cassidy

“ I was sent used jeans without tags. The jeans smelled like strong perfume and had noticeable friction in the crotch. Now I’m stuck dealing with their mistake and have to return them. Just so furious that no one in customer service seems to care about how gross this is. I spoke to 3 people. The best resolution I could get is send it back deal with it and a 25% off coupon. ”

- Angie M.

American Eagle Outfitters Reviews

Customer Service - Bad