American Eagle Outfitters Reviews

2.4 Rating 104 Reviews

33 %

of reviewers recommend American Eagle Outfitters

Company Reviews

Questions

Metrics

2.4

Based on 104 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does American Eagle Outfitters resolve customer queries?

Helpful Report

(4 months ago)

Greater than 57% of reviewers feedback is American Eagle Outfitters resolves customer queries within an hour.

Helpful Report

(4 months ago)

40.00%

Industry Average

“ Bad service ibn outfitters even not providing shopper bags ”

- Anonymous

“ The manager said that since they had been washed, I could not return them unless I had approve from customer service. ”

- Anonymous

“ Here's my email to customer service and below is their response:Hi-I called Customer service and was referred to this email to report a problem with the quality of men's tee shirts. ”

- Max

American Eagle Outfitters Reviews

Customer Service - Bad