“For three weeks Iv been trying to return an item , I’m unable to lock into my account or create an account, tried to fill in the returns form on line won’t accept my order number. I have ordered on line so many times before , fortunately Iv never had to make a return. I will never order online from apricot again. I will never recommend.”
“Nothing but thieves. Owe me £100 I wish I had read reviews before buying but have purchased brand from stores before. Going through PayPal at mo so last laugh is on you Apricot as I will get my money back 100%. Bunch of absolute Arseholes ignored every email and message. Just some seedy little business. AVOID”
“Need help returning some of my order that doesn't fit, no free returns as stated & no response from costumer services, having now read other reviews very concerned about getting my money refunded”
“I bought a fleece on line in March. They deducted £32.99 from my account 14th March but I have never received the item. I’ve emailed them about this several times but no response.
Is this a legitimate company I ask!
Don’t shop with them!”
“I ordered two items for my daughter. They did not arrive. I emailed customer services but no response. Checked the RM tracking to discover it had been delivered and signed but not by me or anyone in my house. RM told me to contact Apricot. Hmmm!! No response in 10 days to any of my emails. No parcel and out of pocket £44. A shameful company to be avoided at all costs.”
“I returned items for the value of £60 as they didn't fit. No sign of a refund. Emailed customer service 3 times: no reply.
I tried to contact them on Twitter: no reply.
AVOID!”
“I bought a skirt and top in the sale. When I got home I Norma stain on the top and the skirt had pulled threads. I went back to the Hempstead store for a refund which was refused I pointed out that the good were damaged and was told that sale good would not be refunded no matter what. I mentioned that trading standards have a different view and Kerry became rude and said that Apricot do not refund on sale goods
I emailed a complaint and have not had a response I had always been a loyal customer but am never going to Hempstead Valley Apricot again and still want a refund for the dirty and damaged items”
“Ordered clothes for 175.00 order value. Unfortunately all were unsuitable. I returned them admittedly slightly over the refund period. However I have not received a credit for them to spend on my account. I have emailed Apricot customer services regarding this at least ten times over the past couple of months and have had no response at all. No phone number to call so basically I cannot get a response. I even asked them to return the clothes if they cannot give a credit as at least I would have something for my money. No response to that and they have not been resent. So basically I am hundred and seventy five pounds out of pocket with no goods. Terrible company terrible customer service.. basically stolen my money. Will never order from them again and advise others to be very careful.”
“I ordered a skirt from this company as it was for my daughters birthday and that's what she asked for but I wished I hadn't. I wished I had read reviews before doing so. They didnt send me a confirmation e.mail but have taken my money. I have sent an e.mail enquiry but not received a reply. I even phoned Derby store and the girl on the phone said she couldnt do anything and I should e.mail them. When I informed her that I had she apologised and said she would e.mail them but wasn't optimistic about getting a reply. Says it all really. DO NOT SHOP WITH THIS COMPANY!!!!!!!”
“I placed an order with them , they took my money and when i checked my order status it had been cancelled . There is no way of contacting them only through emails , which they have not responded to yet . I will never order from them again . Diabolical !”
“I have sent several emails asking how to return a faulty item. Washed and worn once!!
I have never had a reply. Summer will be over before I get a replacement.
Online shopping doesn’t give the best customer service. My experience has definitely put me off buying from Apricot again”
“Ordered 2 items online and paid for next day delivery. 13 days later, and nothing has arrived. My money has been taken and customer services have not responded to my emails. I have contacted them 5 times and... silence. So frustrated. Don't use this service.”
“Bought a linen dress for holiday. Washed prior to wearing in line with the instructions and it shrunk. So not worn on holiday.
Took it back to the Lakeside branch and the manager revised to refund. Could only offer a credit note which cannot be used online. Have only ever bought 2 items from this store ever and both have been of the lowest quality and non existent customer service. They clearly need the £30 more than I do.
The stuff is cheap from China and the have zero interest when it shows!”
“I had such a terrible experience at the Milton Keynes store on Monday 3rd September. Firstly when I needed help to get a size I wanted there was not a member of staff available and when I eventually found a staff member I felt I was hassling her just because I asked her for help !! The woman in question was very abrupt with me, snatched the top out of my hand and said she would check for the size for me. She then proceeded to the till area and used the telephone. It looked like she slammed the phone down when finished. She was very harassed and I felt very awkward and also sorry for other people who witnessed this terrible behaviour. She did come back to me after. She was again very abrupt when she spoke to me. I was shocked and quite frankly a little afraid. The woman was blond with bobbed hair, she spoke with a Scottish accent and in my opinion was unhelpful and had no social skills. I have previously worked in customer service for 30 years. I have never witnessed such behaviour before and I hope I never do again !
I WILL NOT be visiting the Milton Keynes store again and I will be urging other people I know not to either !!”
