Axminster Tools & Machinery Reviews

Name: Axminster Tools & Machinery
Rating: 4.81

4.8 Rating 63 Reviews

97 %

of reviewers recommend Axminster Tools & Machinery

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4.8

Based on 63 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent thousands with this company setting up my wood shop over the last 6months. Last piece of kit was a thicknesser plainer costing over £1600. It arrived uncalibrated and very scant instructions on how to calibrate it. Customers services directed me to a Youtube video produced by one of their customers on how to do this (as they had no idea either)! After spending literally days trying to get it straight I asked for an engineer to come out. Initially they agreed to this but after hearing nothing for 24hours I contacted them again and was told that they had no engineers in my area but 'go and watch this video on Youtube'!! Gave them two options: 1. Send an engineer to calibrate it or 2. Collect it and refund. They opted for option 2. Offered no further help or advice. I even copied in my complaint to their MD and have heard nothing. Left with days of down time and a back log of orders which I can't for-fill until I source a new machine. Very over rated kit and I suspect a lot of the reviews are stooges.”

Helpful Report

Posted 4 years ago

“Axminster is simply fantastic. They stock an enormous amount of tools and accessories for all manner of trades, crafts and hobbies. Their customers service is excellent and always there to help in a bind.”

Helpful Report

Posted 1 year ago

Axminster Tools & Machinery is rated 4.8 based on 63 reviews