Axminster Tools & Machinery Reviews

Name: Axminster Tools & Machinery
Rating: 4.75

4.8 Rating 69 Reviews

96 %

of reviewers recommend Axminster Tools & Machinery

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4.8

Based on 69 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish. Online store is a joke. Customer service is dire”

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Posted 3 months ago

“I purchased a expensive powered respirator costing over £250 from Axminster tools in April.Since then it has stopped working twice . It has been repaired once by Axminster but now despite numerous emails to them and a recorded delivery letter to their managing director,no effort has been made to collect the mask or even contact me. I am now left with a mask that is obviously faulty and will be making a claim against Axminster in the County court. Axminster used to be a good company but is now selling rubbish and refusing to honour the guarantees on its products. We will not be dealing with them again ,and I advise anybody else not to either.”

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Posted 2 years ago

“Spent thousands with this company setting up my wood shop over the last 6months. Last piece of kit was a thicknesser plainer costing over £1600. It arrived uncalibrated and very scant instructions on how to calibrate it. Customers services directed me to a Youtube video produced by one of their customers on how to do this (as they had no idea either)! After spending literally days trying to get it straight I asked for an engineer to come out. Initially they agreed to this but after hearing nothing for 24hours I contacted them again and was told that they had no engineers in my area but 'go and watch this video on Youtube'!! Gave them two options: 1. Send an engineer to calibrate it or 2. Collect it and refund. They opted for option 2. Offered no further help or advice. I even copied in my complaint to their MD and have heard nothing. Left with days of down time and a back log of orders which I can't for-fill until I source a new machine. Very over rated kit and I suspect a lot of the reviews are stooges.”

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Posted 5 years ago

Axminster Tools & Machinery is rated 4.8 based on 69 reviews