Bershka Reviews

Name: Bershka
Rating: 3.64

3.6 Rating 172 Reviews

66 %

of reviewers recommend Bershka

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Metrics

3.6

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Mariam Givishvili

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer service ever!! Worst customer service ever!!! My online order is lost. Went to the store and asked about my purchase they don't have it. Send them number of emails and they haven’t replied. When I called them David from customer service was not helpful at all. he placed return request but didn’t give me a refund. Item is lost! When I asked to speak to his manager, he told I can speak only to him. Since when customer service don’t have a manager??? No solution, not helpful, ignorant, worst customer servicer ever! Would not recommend to shop in bershka uk online to anyone!”

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Posted 3 years ago

“Great customer service, quick shipping, happy with my new jumpsuit!”

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Posted 6 years ago

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Posted 3 years ago

“Customer chat is appalling. They are rude and cut you off before the problem is solved. The told me the email for the account was my ‘wrong entry’ (my fault apprently!) as I wasn’t receiving my refund email - but conveniently I was still receiving marketing emails from them!! I had to beg fo let them to not close the chat as the issue wasn’t resolved. Don’t be fooled by the prices, it reflects their shocking customer service. Completely unacceptable for a retailer of this size. Happy to take your money but disengage with any refund process. Back to other brands like ASOS for me”

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Posted 3 years ago

“Their website charged me but didn’t process my order. After emailing them 4 times and including my confirmation of the charge and order number they kept saying that I was never charged even though I sent in my bank statement to show them they charged me. Completely denied they were at fault at all. They didn’t want to even try to look into it. Absolutely awful customer service. I had to end up filing a dispute with my bank to get my money back. I really wanted the boots I was trying to order but I will never shop with them due to this.”

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Posted 3 years ago

“I ordered a sweatshirt from Bershka on the 13th of November, on the 16th of November I get an email saying that my parcel was delivered but I didn't get anything, the courrier didn't call me. I rang the CS and they just told me my case was escalated and that somebody would contact me by the end of the day but I am still waiting. Very disappointed about this service.”

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Posted 3 years ago

“Really bad customer service and online ordering. They have sent me the same item twice both times with security tags attached. There is no easy way to exchange/get a refund. Only buy from them if you have a lot of time on your hands to resolve issues.”

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Posted 3 years ago

“Question: Why a global company like Bershka has such an pathetic customer support team & unbelievably inefficient internal communication between departments? It was originally my fault of accidentally returning ASOS things to Bershka & Bershka things to ASOS, I know it very well. However it took me around 3 months and more than 20 calls, webchats and emails to communicate with Bershka customer support before finally getting a courier collection arranged then a definite answer of 'sorry your items might be lost.'The ASOS items valued at least £70 so I was keen to get them back, but it costed me numerous time to explain to each member of Bershka customer support what happended and how far I went with the last guy. I offered charging me delivery fee for helping to post my items back but got refused, they told me I have to arrange a courier collection. OK. I thought I was fortunate enough because at least Bershka found my items and was willing to help, that's enough, but how comes it cost me way more life than I expected? Firstly is that their warehouse was like a floating bubble up in the sky that not a single Bershka stuff could reach them directly from either internal line or email, messages had to get there by coach I guess because it normally takes more than 2 days for warehouse to reply a single message or get aware that I have arranged a courier collection for my stuff. (But maybe the only thing worth praising was that warehouse photographed every one of my ASOS items with someone standing and holding them in hands so that I know they do have my things) I was even informed that my case had been transferred to higher level and would soon get a response (and that still took at least 2 weeks) However the most ridiculous things was that on my last call asking about how the courier collection went, Bershka told me some courier (they couldn't even specify which one) had collected my stuff on a date that I DIDN'T ARRANGED ANY COLLECTION. They were so sure about this, so sure that my things had been collected but I waited for more than a week still didn't get any notification or tracking information from the courier. Bershka couldn't provided collection receipt on enquiry or even just simply tell me which courier collected. So that's that. Spending 3 months waiting and consuming my life on useless calls and emails with Bershka, retaining hope all the time, but all of these got wasted. (Well, add on to my essay the guy on my last call wasn't even compassionate with my experience by making light-hearted tu tutu noise while checking things for me.) Bershka makes ok clothes, but do sad business I'm afraid.”

Helpful Report

Posted 3 years ago

“awful, never purchasing again. returned an item, return was processed 8/11/20, it’s now 8/24/20 and no return. emailed customer service no response till now, even filed a claim. DO NOT SHOP”

Helpful Report

Posted 3 years ago

“bershka online shopping is terrible. not only did they never notify me that one of the items was out of stock, but they also falsely advertised on this website that it was available in all sizes. i have never had an experience online shopping where the company had not notified me any problems with the order.i seriously would not recommend. i have cancelled the rest order and will be sending it back if they continue the process and decide to send it to my address. also another thing i want to point out as well is that there was no option for me to cancel my order on the page which showed my order. i had bought this as a guest so thats also something to watch out for.”

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Posted 3 years ago

“I had an awful experience with bershka online. I love the store but online customer service is awful. The first time I ordered from them my card didn’t want to go through. Many phone calls later to bershka and my card service. I found out that the item I wanted was out of stock and they hadn’t updated their site. This caused me a lot of stress as I thought my card got blocked. A couple days ago I ordered a pair of socks which have been delivered with the security tags on them. Once again many phone calls and many different answers I got told that they could not send a courier to my house and told me to either wait till stores open, this was not ideal as the closest store to me was one hour away. or to get a refund and send back the item which was not ideal as the covid-19 is around. I also asked for gift wrap and gift messages for both packages and neither of them came with it.”

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Posted 3 years ago

Bershka is rated 3.6 based on 172 reviews