Bershka Reviews

Name: Bershka
Rating: 3.64

3.6 Rating 172 Reviews

66 %

of reviewers recommend Bershka

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Metrics

3.6

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Mariam Givishvili

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the quality of the clothe and shoes here, but their customer service is a JOKE! NEVER return anything, they will loose your items and steal your money!!!! I purchased from them on January during the sale event, first the order was super delayed, and when I called for information the customer service didn't have a tracking number even, I asked for a discount due to the delay and they told me that my purchase didn't apply, so no one had information on my package. Then I had to return some items, when I went inside the web page to return, it would throw me an error every time, I had to email customer service so they could send me one, I even took pictures and circle every single item I wanted to return, they sent me a label through email, I thought like ok, no biggie. Then my return arrived and they took 2 months to refund my money, I even had to ask twice for the status of my refund, and when I confirmed my refund.... surprise, not the entire money was there!!!! I wrote back, that there were some items missing from my return, and they said I didn't send them, and that the label was not approved for those items!!!!! So basically they kept the goods, and my money!!!!! Again, the quality of the clothes is great, but don't you ever need customer service because they suck!!!!!!!!!”

Helpful Report

Posted 2 years ago

“The order placed and charged was for four (4) pair of pants; only three (3) of them arrived.”

Helpful Report

Posted 4 years ago

Bershka is rated 3.6 based on 172 reviews