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Bershka Reviews

3.3 Rating 203 Reviews
59 %
of reviewers recommend Bershka
3.3
Based on 203 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week

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Bershka 1 star review on 9th October 2025
Anonymous
Bershka 1 star review on 1st December 2024
Vento
Bershka 1 star review on 1st December 2024
Vento
Bershka 1 star review on 1st December 2024
Vento
Bershka 1 star review on 20th May 2022
Mariam Givishvili
Anonymous
Anonymous  // 01/01/2019
i ordered shoes from bershka and i expected it to come in a box but it came js in a brown paper bag 😨😨😨 and the bag was lowkey ripped up, the shoes were okay tho but like who shipped that 💔💔💔
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Posted 1 month ago
o femeie mai grasa si cu parul blond/ginger ne a facut pe mine si pe prietena mea handicapate indirect pentru ca stateam doua intr o cabina impreuna. eu o ajutam sa isi puna tricoul fara sa il pateze de machiaj, absolut normal.un coleg de al ei ne a zis ca daca voiam sa stam doua in cabina puteam merge la cabina de handicapati, ca sa avem mai mult loc. aceasta a continuat indirect conversatia, spunandu i acestuia ca citez ,,acolo le este locul, ca ele chiar sunt handicapate”. am trait aceasta experienta in AFI cotroceni, pe data de 28.06.2026. va rog sa revizuiti comportamentul angajatilor pentru m a deranjat profund.
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Posted 2 months ago
I love the quality of the clothe and shoes here, but their customer service is a JOKE! NEVER return anything, they will loose your items and steal your money!!!! I purchased from them on January during the sale event, first the order was super delayed, and when I called for information the customer service didn't have a tracking number even, I asked for a discount due to the delay and they told me that my purchase didn't apply, so no one had information on my package. Then I had to return some items, when I went inside the web page to return, it would throw me an error every time, I had to email customer service so they could send me one, I even took pictures and circle every single item I wanted to return, they sent me a label through email, I thought like ok, no biggie. Then my return arrived and they took 2 months to refund my money, I even had to ask twice for the status of my refund, and when I confirmed my refund.... surprise, not the entire money was there!!!! I wrote back, that there were some items missing from my return, and they said I didn't send them, and that the label was not approved for those items!!!!! So basically they kept the goods, and my money!!!!! Again, the quality of the clothes is great, but don't you ever need customer service because they suck!!!!!!!!!
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Posted 5 years ago
The order placed and charged was for four (4) pair of pants; only three (3) of them arrived.
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Posted 6 years ago
Bershka is rated 3.3 based on 203 reviews