Bershka Reviews

3.7 Rating 171 Reviews
67 %
of reviewers recommend Bershka
3.7
Based on 171 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week

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They sent me the package with PostNL. Post NL lost my package but they said they delivered it to me. Lie Post NL. Berska sent me a form where I have to send my signature from an official document !!?? I had the same experience with Post NL at Amazon. Amazon gave me my money back with no discussion, no form. DO NOT BUY FROM BERSKA, DO NOT WORK WITH POST NL !!!
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Posted 1 month ago
Extremely poor staff behavior that doesn’t know the basics of customer service! Stupid rules as the guy on cashier try to explained me, that no one else in the market has !!! I removed the price tag to wear the dress & i noticed 2 tears in the dress. I was honest & not the tag back to the dress & the sales guy told me its rule that when you remove the tag they can’t exchange or refund & he can’t break the rules !!!??? Seriously ?! I would never step in to this cheap shop that doesn’t know anything about value & service. Super cheap staff this company hired to probably reduce their cost.
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Posted 2 months ago
Berksha misplaced my order and holding my hard earned money like a Mafia for a month now. Hard to believe that you have endless catalogue of clothes but no one to help your loyal customer. This really shows your attitude towards your customers. Thank you for ruining my Christmas and new year
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Posted 2 months ago
When I went to the store in Oxford street london, there was one employee who looked like he had experience and another one with a mic on that didnt know what exactly she was supposed to do and had the audacity to be standoffish! I received one package when I was supposed to receive two! When I confronted the employee he stated that I have to watsapp or call their services. How does a company with such magnitude not have a proper email address? Their watsapp is managed by a robot that literally asks the same questions and keeps going in circles... their customer service never picks up and is closed by 5pm and I have yet to receive any news about my other package. I will never purchase anything from Bershka
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Posted 7 months ago
Returned a parcel, 7 weeks later I’m still waiting for my refund, customer service just say the same thing to me that they are looking into it even though I have proof of refund receipt …. Absolutely disgraceful , in all my years of online shopping I have never known the likes of this … I will keep reviewing until my refund is back in my bank !!!!!!!!! Disgraceful … don’t buy unless you know you definitely want garment
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Posted 8 months ago
CUIDADO!MUTIO CUIDADO COM AS COMPRAS NESTE PARDIEIRO.PAGEUI 41,70$ DE ROUPA E RECEBI COM 9€ DE ALGANDEGA UNS ÕCULOS QUE JÁ ATIREI FORA POR TÃO FOLEIROS!!!B NÃO ACREDITAM,EXPERIMENTEM. NÃO HÁ DEPOIS NINGUÉM A QUEM RECORRER!!!
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Posted 1 year ago
Bershka store Riyadh Granada Mall overcharged my card. It’s been a month they didn’t return my money. I went to store 3 times asking my money not a charity to return I called managers everyday One completely ignored my calls Another kept giving empty promises I contacted Bershka IG they promised agent will contact with me however nobody did I went to Police station to open a case Manager promised to Police officer they will return Till now I didn’t received my money The Company all ppl work there all SCAMMERS AND LIARS
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Posted 1 year ago
Customer service is absolutely horrible from this company, original package deemed lost. 2 weeks of “investigations” just for a replacement to be sent & then that one deemed lost aswell. Going to be around 2 months from my order date just to even get a refund. Customer service not helpful what so ever and just give automated responses even though it’s real people on the chat. Disgraceful company. Will never order again after this experience.
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Posted 1 year ago
Disappointed, disrespectful, lazy, liars and costumer service exist only to tell you SORRY no solution
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Posted 1 year ago
He is one of the few sellers who found that he did not respect his customers, in my case 100%. I like the products, the quality is about good, but Bershka has major problems with basic aspects: 1. It's the only merchant I've come across that I couldn't return to an unsuitable product. 2. He is the only merchant I have met who accepts returns only to the store. 3. He is the only trader I have met to whom I cannot send a product return at my expense. 4. It is very weak in terms of the availability of products in stock online. 5. He is always deficient in the sizes of clothes frequently requested, so he does not know how to stock up. 6. Delivery is very problematic. Before the order is placed, a deadline is displayed, after payment another deadline, but none is observed. 7. I sent several complaints with dissatisfaction. No solution, no simple answer.
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Posted 1 year ago
The delivery is super late and it's hard to get a hold of customer service to solve the issue. I'm leaving for a trip soon so the clothes ain't getting here on time by the time I leave for my trip. So disappointed!
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Posted 1 year ago
I paid the money and the items were not delivered to me! Blame FedEx. I transferred the money to Bershka and asked FedEx for an answer ??
Bershka 1 star review on 20th May 2022
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Posted 1 year ago
I purchased an item on line from Bershka, this was not suitable so proceeded to return this by post - there is no option to return other than returning to a store, my closest store is 100-miles away!! Customer service are absolutely useless. The links they send are obsolete and do not work! If I could I would give 'nil' stars. Do not buy from Bershka unless you definitely want to keep the item or live near a store. DISGRACEFUL SERVICE! Will never use again.
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Posted 1 year ago
The worst customer service ever. Sizes run so small. You need to buy 2 sizes up. The same girl always answers the phone in customer service line and she is so unfriendly and unhelpful. She talk to you like you own her something. And if you got something with discount and you want to exchange it for different size I think it is the only company in US who doesn’t adjust price if you just exchange the size for the same price you got wrong size. . Would never buy anything again from there. That’s why they have 2 star reviews. I should read reviews before make a purchase!!! Don’t buy anything from there. My advice. It’s headache.
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Posted 1 year ago
I ordered from Bershka a jeans. It didn't fit me because turns out with their store their sizes are much more smaller compared to other stores. It is so weird that they didn't put a return receipt for me. Now I don't know what to do with the jeans.
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Posted 2 years ago
Very disappointed that Christmas presents purchased for my daughter 18th Nov cannot be be returned (trousers don't fit) as Bershka policy is to only offer a month to return. This is really poor customer service and different to the majority of other stores who allow an extension. I will not therefore be buying from this store again. Very poor company decision making and very shortsighted from Bershka. Come on Bershka - do the decent thing! There is one review after another complaining of the same thing - none of which you appear to respond to, which leads me to assume you have no interest in customer loyalty. Cannot recommend and would recommend buyer beware.
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Posted 2 years ago
Do NOT believe the positive reviews. Scam company. Buyer beware. Do not buy anything from Bershka that you may want to return. Their clothes are very cheap and poor quality. Their return policy is set up so unrealistic that you will never get your money back. I ordered two pairs of pants for my daughter for Christmas. I ordered at end of NOV and my order took 3/4 weeks to get to my house and you have to return it 30 days by the ORDER date. By Christmas, it was too late to return it per their costumer service. TOTAL RIP OFF. BUYER BEWARE. Save your money and shop someplace that allow returns.
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Posted 2 years ago
Items listed online for months without EVER coming into stock, constantly saying “coming soon” or “back soon”. Email alerts don’t work - you follow the link and the item is still out of stock. Ordered 3 items only to get an email 4 days later saying the shoes were out of stock. This is not acceptable service. Get your inventory in order and stop listing things on the site that are not available!
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Posted 2 years ago
Following on from other customers. No extended Christmas returns policy . Shocking !! Won’t be buying from here again . Christmas presents were exchanged New Year and the dress was too small. No way to exchange as cut off date was Han 3rd
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Posted 2 years ago
If I could give it 0 I would. Horrible and rude customer service. No holiday return Policy. That is unheard of! So if you made your purchase prior to Christmas like I did (11/26/2021) you are out of luck returning anything. What makes it worse is they are not in the business of helping the customer. Rude and disrespectful.
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Posted 2 years ago
Bershka is rated 3.7 based on 171 reviews