Bershka Reviews

Name: Bershka
Rating: 3.49

3.5 Rating 190 Reviews

63 %

of reviewers recommend Bershka

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Metrics

3.5

Based on 190 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Bershka 1 star review on 1st December 2024

Vento

Mariam Givishvili

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jervis Street Store - Assistant/Area Manager most unhelpful when telephone call was made to store at 10:46 on 2/12/21 - Berksha should be mindful of good customer service .... the conversation I had with your employee lacked professionalism and customer care. You might wish to pass this review onto your management.”

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Posted 3 years ago

“Its terrible!!! I'm very sad! I just lost 160USD ! I ordered shoes and also I payed extra 25USD (they said delivery time 5-7 working day) for fast shipping. its already more than 70 working days and still nothing. I sent plenty of email but they only answered only time to time and with the same sh't! I have to wait. They didn't give me tracking number and also they blocked me on instagram. They didn't answer on website chat! very bad experience !! please don't buy there anything !”

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Posted 3 years ago

“My refund was received on the 3rd to their warehouse but I haven't received the money. I complain and they haven't answered me. The refund is more than £100 and I'm getting nervous about it. I bought in this shop hundred of times in Spain and never had a complain. I don't understand what is happening.”

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Posted 3 years ago

“Very bad quality clothes that have shrunk after one wash (following the guidelines). Customer service ignoring most of my email content and refusing to reimburse the products. Lots of automated messages and impersonal emails. Will never buy again. I have clothes that re completely useless and the business does not care. Do not purchase.”

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Posted 3 years ago

“0 stars if I could Ordered two dresses, only received one and kept ringing emailing had awful customer service and they refused to send me the dress Appalling customer service I cannot believe it Do not recommend shopping here if you want to be disappointed”

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Posted 3 years ago

“they lost my $140 order and I never got a refund.”

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Posted 3 years ago

“Worst company!Don’t waste your money... I placed an order with them ,I was waiting 10 days and nothing happened,I emailed them but I didn’t get any answer(they are always ignoring the costumers or answering after more days) I was waiting 2 weeks to get my order,the parcel was shipped after more than 10 days and that ‘s ridiculous in my opinion ,on their web site it’s saying 2-4 days for the standard delivery....another issue happened few days ago when I ordered a hoodie for my bofriend’s birthday then I changed my mind second day and I canceled the order because I was afraid that is not gonna arrive on time...the order was not even shipped so I taught it’s gonna be easy to get my money back ....but I’m sending multiple emails and even tried to contact them on what’s app,still didn’t get my refund... they just told me in the email that they can not do anything my bank needs to solve the problem ...costumer service is the so bad not helping at all!!!!”

Helpful Report

Posted 4 years ago

“I placed my order, weeks ago and never received it. I tried Con customer service by email. First they promised to "locate" my order. Then they sent me email that they can't find it and offer it to resend it or to cancel. I asked to cancel, but instead, I received the new email saying that it was shipped. I tried calling and emailing to cancel my order, but they ignore my emails. So still waiting, who knows if it will ever come. Not happy about customer service.”

Helpful Report

Posted 4 years ago

“Unprofessional, unfriendly customer service”

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Posted 4 years ago

“inaccurate size chart and terrible customer service. I spent $94 on clothes I can't even wear and they won't let me return because of their ridiculously short return policy. It took 2 weeks just for my package to deliver. They don't offer free returns either despite it being their mistake for not properly measuring their items.”

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Posted 4 years ago

“Got my pants on sale and when I received it, zipper is broken which means I can’t wear the pants! Was going to get refund but I have to ship the pant and put for shipping label! Then I don’t get my money back instead I waste money on shipping it. To exchange they don’t have cause that item was on sale. Was going to leave review on the order but there was no review section!!!”

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Posted 4 years ago

“I made this order 40056344726 and I sent it back and was delivered to Bershka on 12/1/2021. I asked for a refund and I still haven't received it. Every time I contact your online chat they say there is a problem with an internal department and they don't give any information. I want my money back otherwise I will start legal action.”

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Posted 4 years ago

“Awful experience. I had to return a purchase. I wanted to do it at the store but the option wasn't working. So selected courier. Received email confirmation that I will be sent further instructions. Never received them. Contacted customer support, awful service, said they sent the email, but they didn't. And then they wanted to leave the conversation. Don't buy online.”

Helpful Report

Posted 4 years ago

“The worst experience I have ever had buying from a company. I ordered at 22/12/20 2 items from them with a click away way, items that by the time of order and payment were definitely available (according to their website) at their local shop. I could picked them up from 28 to 31/12/20 which was okay because the items supposed to be new year presents for 2 kids. At 31/12 i contacted with the local shop by phone.....the manager told me that my items were not there and they might be either to Spain or to Athens!!!!! When I informed her that there was availability by the time of purchase she replied that ohhhhh website is not accurate. Well congratulations for your site, for your personel and for your after sales service. 2 kids didn't receive their new year presents that wanted. I will never ever again buy from them.”

Helpful Report

Posted 4 years ago

“Horrible service !!! THINK TEICR BEFORE BUYING!!!! I was charged twice because of a mistake in their website and they do not want to send me back one of the payments. The customer service is horrible!!! They answer emails 8 days later and the person on the phone doesn’t know anything!!!!! Bershka literally refused to refund me and both payments were completed!!!! They stole your money!!!!! My bank is solving these issues now but I NEVER WILL BUY AGAIN WITH THEM”

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Posted 4 years ago

“DON'T BUY ONLINE WITH BERSHKA I had a terrible experience, I ordered 3 jeans to try them on and choose the one that fitted me best, but unfortunately, after I shipped back the two jeans that I didn't like, they refunded me just one of them and the other one seems disappeared even though I have the receipt of the parcel with the weight of it. Moreover, customer service is the worst I ever dealt with.”

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Posted 4 years ago

“Bad would be an understatement. I was hoping that there would be no star rating as they don't even deserve 1 star. A family member in the UK recently purchased items online to bring to South Africa as Christmas gifts only to receive an email after numerous calls, emails and checking at the store for collection to get told there has been a transport incident whatever that might mean and that we mustn't worry cause the refund has already been processed. That they thank us for trusting them and waiting to see us at Bershka again. I have been on their reviews page and horrified by all the bad service and yet it seems to be an ongoing issue which doesn't get resolved or given the necessary focus. I have since gone online only to find the all the items are still available in the sizes I want, so that is very confusing. Horrible service, pathetic customer care department, drastic improvement needed!”

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Posted 4 years ago

“The worst packaging ever. Normally I encounter lots of cases of overpackaging, but not with Bershka. This was the worst packing job I've ever seen. The postal service is not to blame. I ordered a synthetic fur winter coat and more items and they came in a huge thin brown envelope, no plastic, not even a bag. In transit the envelope probably broke or burst. and lots of tape was added, adhering to the fur and rest of products, more then once. Post came in my absence and I could not convince my daughter to return the goods. Never have I ever received cloths not wrapped in plastic sealed bags. I would never order again.”

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Posted 4 years ago

“The most incompetent and irresponsible company to its customers! On Black Friday, I bought presents for my nieces. I wait for my order for 10 days and nothing happens. When I contacted them to ask what was going on, they just told me that there was a problem and my order was canceled ... No explanation, no apology !! NEVER order ANYTHING from these zany, because you will be disappointed without your purchases!”

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Posted 4 years ago

“Worst customer service ever!! Worst customer service ever!!! My online order is lost. Went to the store and asked about my purchase they don't have it. Send them number of emails and they haven’t replied. When I called them David from customer service was not helpful at all. he placed return request but didn’t give me a refund. Item is lost! When I asked to speak to his manager, he told I can speak only to him. Since when customer service don’t have a manager??? No solution, not helpful, ignorant, worst customer servicer ever! Would not recommend to shop in bershka uk online to anyone!”

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Posted 4 years ago

Bershka is rated 3.5 based on 190 reviews