Bershka Reviews

Name: Bershka
Rating: 3.35

3.4 Rating 201 Reviews

59 %

of reviewers recommend Bershka

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Metrics

3.4

Based on 201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Bershka 1 star review on 9th October 2025

Anonymous

Bershka 1 star review on 1st December 2024

Vento

Mariam Givishvili

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes I received the Christmas gifts I ordered and I paid 59.99each item I ordered and when I received them they were marked 20.99 what’s going on?”

Helpful Report

Posted 1 year ago

“SCAMMERS DO NOT ORDER FROM THIS COMPANY COMPLETE SCAMMERS!!! The parcel was apparently delivered and left at the front door. I did NOT authorize a delivery without a signature nor did I specify that I am authorizing the parcel to be left unattended. The parcel is now lost/stolen and it is NOT at the delivery address. I contacted the delivery company and they have also admitted various times their driver did not follow protocol and they stated that the parcel is in fact stolen and to contact Berskha for a refund or replacement but BERSHKA has NOT helped me at all. What has happened goes against their FAQ PAGE: WHAT IF I'M NOT AT THE ADDRESS INDICATED WHEN THE COURIER DELIVERS THE ORDER? After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you may also contact the courier after receiving said note. After another failed attempt, your order will be canceled and we will refund the amount. AFTER SPEAKING TO BERSHKA SEVERAL TIMES VIA THE PHONE THEY TOLD ME I WOULD BE REFUNDED IN FACT ON THAT DAY I SPOKE TO THEM THEY TOLD ME TO WAIT 2 HOURS AND THEN I WOULD SEE THE REFUND BUT THEY ARE NOW SAYING VIA EMAIL THEY WILL NOT REFUND ME. BERSHKA IS THE BIGGEST SCAM & SO IS THEIR DELIVERY COMPANY. DO NOT ORDER FROM THIS COMPANY BEWARE!!!!! SCAMMERS, SCAMMERS, SCAMMERS!! Look at the photos I have attached. Their delivery company admitted to the fault!!! The driver left the parcel without a signature which is NOT allowed and the parcel is now stolen but BERSHKA refuses to refund me.”

Helpful Report

Posted 1 year ago

“I live on a college campus so all my mail/packages go to a separate building. You are supposed to deliver the package directly to the mailroom or they cannot accept it. My package from Bershka was delivered to the building but left at the front desk for anyone to take. The mailroom could not accept the package as it was not directly handled to them. Because of this, the package just sat at the front desk without my knowledge and was likely stolen by a passerby. I have contacted Bershka numerous times that I did not receive the package and that the handling of the delivery was the cause. Nonetheless, they give me the same response every time that the package was delivered and they will not offer me a refund nor a replacement. I would not recommend buying from them if you live on a college campus.”

Helpful Report

Posted 1 year ago

“Belfast, Victoria Square store. Staff member would not allow me to have the top off the mannequin which was the last one in the size I needed. Online it says that the store had size small in stock so I went to the store to find that the only size left was on the mannequin. Employees obviously just too lazy to change the mannequin and would rather lose out on a sale altogether than change it.”

Helpful Report

Posted 1 year ago

“I went to buy something and I waited for a co-worker about 15 mins.”

Helpful Report

Posted 2 years ago

“They sent me the package with PostNL. Post NL lost my package but they said they delivered it to me. Lie Post NL. Berska sent me a form where I have to send my signature from an official document !!?? I had the same experience with Post NL at Amazon. Amazon gave me my money back with no discussion, no form. DO NOT BUY FROM BERSKA, DO NOT WORK WITH POST NL !!!”

Helpful Report

Posted 2 years ago

“Extremely poor staff behavior that doesn’t know the basics of customer service! Stupid rules as the guy on cashier try to explained me, that no one else in the market has !!! I removed the price tag to wear the dress & i noticed 2 tears in the dress. I was honest & not the tag back to the dress & the sales guy told me its rule that when you remove the tag they can’t exchange or refund & he can’t break the rules !!!??? Seriously ?! I would never step in to this cheap shop that doesn’t know anything about value & service. Super cheap staff this company hired to probably reduce their cost.”

Helpful Report

Posted 2 years ago

“Berksha misplaced my order and holding my hard earned money like a Mafia for a month now. Hard to believe that you have endless catalogue of clothes but no one to help your loyal customer. This really shows your attitude towards your customers. Thank you for ruining my Christmas and new year”

Helpful Report

Posted 2 years ago

“When I went to the store in Oxford street london, there was one employee who looked like he had experience and another one with a mic on that didnt know what exactly she was supposed to do and had the audacity to be standoffish! I received one package when I was supposed to receive two! When I confronted the employee he stated that I have to watsapp or call their services. How does a company with such magnitude not have a proper email address? Their watsapp is managed by a robot that literally asks the same questions and keeps going in circles... their customer service never picks up and is closed by 5pm and I have yet to receive any news about my other package. I will never purchase anything from Bershka”

Helpful Report

Posted 2 years ago

“Returned a parcel, 7 weeks later I’m still waiting for my refund, customer service just say the same thing to me that they are looking into it even though I have proof of refund receipt …. Absolutely disgraceful , in all my years of online shopping I have never known the likes of this … I will keep reviewing until my refund is back in my bank !!!!!!!!! Disgraceful … don’t buy unless you know you definitely want garment”

Helpful Report

Posted 2 years ago

“CUIDADO!MUTIO CUIDADO COM AS COMPRAS NESTE PARDIEIRO.PAGEUI 41,70$ DE ROUPA E RECEBI COM 9€ DE ALGANDEGA UNS ÕCULOS QUE JÁ ATIREI FORA POR TÃO FOLEIROS!!!B NÃO ACREDITAM,EXPERIMENTEM. NÃO HÁ DEPOIS NINGUÉM A QUEM RECORRER!!!”

Helpful Report

Posted 3 years ago

“Bershka store Riyadh Granada Mall overcharged my card. It’s been a month they didn’t return my money. I went to store 3 times asking my money not a charity to return I called managers everyday One completely ignored my calls Another kept giving empty promises I contacted Bershka IG they promised agent will contact with me however nobody did I went to Police station to open a case Manager promised to Police officer they will return Till now I didn’t received my money The Company all ppl work there all SCAMMERS AND LIARS”

Helpful Report

Posted 3 years ago

“Customer service is absolutely horrible from this company, original package deemed lost. 2 weeks of “investigations” just for a replacement to be sent & then that one deemed lost aswell. Going to be around 2 months from my order date just to even get a refund. Customer service not helpful what so ever and just give automated responses even though it’s real people on the chat. Disgraceful company. Will never order again after this experience.”

Helpful Report

Posted 3 years ago

“Disappointed, disrespectful, lazy, liars and costumer service exist only to tell you SORRY no solution”

Helpful Report

Posted 3 years ago

“He is one of the few sellers who found that he did not respect his customers, in my case 100%. I like the products, the quality is about good, but Bershka has major problems with basic aspects: 1. It's the only merchant I've come across that I couldn't return to an unsuitable product. 2. He is the only merchant I have met who accepts returns only to the store. 3. He is the only trader I have met to whom I cannot send a product return at my expense. 4. It is very weak in terms of the availability of products in stock online. 5. He is always deficient in the sizes of clothes frequently requested, so he does not know how to stock up. 6. Delivery is very problematic. Before the order is placed, a deadline is displayed, after payment another deadline, but none is observed. 7. I sent several complaints with dissatisfaction. No solution, no simple answer.”

Helpful Report

Posted 3 years ago

“The delivery is super late and it's hard to get a hold of customer service to solve the issue. I'm leaving for a trip soon so the clothes ain't getting here on time by the time I leave for my trip. So disappointed!”

Helpful Report

Posted 4 years ago

“I paid the money and the items were not delivered to me! Blame FedEx. I transferred the money to Bershka and asked FedEx for an answer ??”

Helpful Report

Posted 4 years ago

“I purchased an item on line from Bershka, this was not suitable so proceeded to return this by post - there is no option to return other than returning to a store, my closest store is 100-miles away!! Customer service are absolutely useless. The links they send are obsolete and do not work! If I could I would give 'nil' stars. Do not buy from Bershka unless you definitely want to keep the item or live near a store. DISGRACEFUL SERVICE! Will never use again.”

Helpful Report

Posted 4 years ago

“The worst customer service ever. Sizes run so small. You need to buy 2 sizes up. The same girl always answers the phone in customer service line and she is so unfriendly and unhelpful. She talk to you like you own her something. And if you got something with discount and you want to exchange it for different size I think it is the only company in US who doesn’t adjust price if you just exchange the size for the same price you got wrong size. . Would never buy anything again from there. That’s why they have 2 star reviews. I should read reviews before make a purchase!!! Don’t buy anything from there. My advice. It’s headache.”

Helpful Report

Posted 4 years ago

“I ordered from Bershka a jeans. It didn't fit me because turns out with their store their sizes are much more smaller compared to other stores. It is so weird that they didn't put a return receipt for me. Now I don't know what to do with the jeans.”

Helpful Report

Posted 4 years ago

Bershka is rated 3.4 based on 201 reviews