“We placed an order via drive through. But when we came home we realised that they have given all items in the order. We rang them many times but nobody answered the call. We couldn't go back as it was going to close soon.
Very careless giving wrong orders to people and very reluctant to answer phone calls during the working hours.”
“Visited drive thru in Swindon order happy meal for my grandaughter. Very curt person that served me. The meal was awful, cold chips overcooked chicken nuggets. Capri sun drink, no serviette or dip, more expensive than macdonalds and no wear near their quality and value for money. Never again!!”
“BK Kirkcaldy. Over priced. £11 for a chicken burger (not a meal) and 6 chicken sticks. Forget this company, they are not even remotely competitive. Awful.”
“Burger King, Castlebank Street, Glasgow.
My experience visiting the store yesterday was excellent. The counter staff member was really helpful and helped me to order using the kiosk. They customised my order exactly as I requested and the food was delicious and warm. We sat in and the table was clean.”
“I am terrified about ehat happened couple of minutes ago in BURGER KING DARTFORD
I
I been there at 9.15 pm for buying 2 meals and i found the front door locked but people inside and working like usual
I went round to drivetrough at window to ppace an order and the guy from there was told me he don't have insurance to serve me at window . I try to explain my car is in the car park but he insisted without the car i can't order.
I went to the car park and came back driving and same guy was very frustrated that i have returned and start arguing with me i need to reverse to place order to speaker outside wich i did.
After placing the order i pay the order and i ask the guy name for making a complain because i didnt like how i was treated.
In this time the guy became very aggresive and told me to go to hell and is not my business his name and start swearing at me. In this moment i started to record and he came out from the shop and start beeing aggresive and hit my car with his hand.
Other employees came out and took him inside and i was served by another employee Danielle and i asked for the manager to discuss about this.
The manager Andrew came to discuss and his problem was mostly why i started recording the previos guy. After explanation Andrew (the manager) understood my p.o.v and told me the employee name witch is ALFIE.
Alfie was very unprofessional and is my worst experience with burger king since i m using.
I have video/audio proof about this and i will make it public if u dont take any action and start to investigate.
I repeat i been there 45 minutes before closing time and i was treated like a scum bag”
“I ordered a bacon and cheese chicken royale as a take away and still paid for more bacon when I got home to eat my meal there was no bacon at all. I bought it from Canterbury Kent.”
“Awful experience 2nd time visiting same outlet. Harvey centre Harlow. Food was cold. Wait time was ridiculous. Need more staff definitely. And perhaps someone that acknowledges you
They definitely need to focus on customer service and satisfaction.”
