“4 useless looking and acting staff members , the girl was very rude on the till . The guy cooking the burgers had his pants falling down showing his bum , he kept pulling them up then not washing his hands , couldn’t finish my burger after seeing this”
“We had an unpleasant experience. We ordered at the drive through, then we were told to wait by the parking. We waiting for 45+ minutes and then we finally decided to go inside to find out how far the order is. When we went the guy named Siyabonga who took our slip claimed to not know what we were talking about and asked what our order was. We said the exact order and he said no there’s nothing. Very disrespectful, no way of speaking to someone, and then walked away and pointed to someone else while we were talking. We waiting that long, paid R550 for our order because it was a big order and then someone being so disrespectful in return. When I asked for the manager, she spoke way better and more respectful but still had to wait until they figured it out. Then as soon as we returned to the car, the same guy Siyabonga came out with our food. The food was cold and not the quality that Burger King normally delivers. Then we asked him where is our cool drinks, he said wait. Then I said please bring our slip with. We waited another 10 minutes for the cooldrink until they brought it along with the slip then he said he will bring the straws now. So I asked where did they find the slip. Then he said it was there but I thought there was nothing and they made as if we were liars. No apology. After 6 minutes they finally brought the straws and still the wrong amount. But we just said that you and drove because we waiting way too long.
I hope to hear for Burger King as I am irate about this experience!”
“I went to a Burger King when I stopped at a rest stop on the Interstate. I like the idea of choosing exactly the burger I wanted. The computer input stand took a while to understand and work. That delay caused a backup of customers. There were only three people working in the back making the meals. It was obvious that no one was doing anything by hand. No one was cutting the lettuce, the onions, the tomatoes. It looked like everything was being microwaved except the fries. I could see that the fixings were coming out of containers. The only thing cooked by hand were the French fries which were decent though they could have been better if they were a little bit thicker. And the size of the servings were so small. The buns were OK but the big let down was the meat, "too thin and overcooked." I understand you are making the product look big but giving the customer the choice of increasing the size of thin beef patties isn't the same as a thicker hamburger. Just an aside, having to ask for ultra thin napkins doesn't help. The napkins weren't even available on the counter. I had to wait to ask for a napkin. There was always something nice about going up to a counter and talking to a person and seeing people working, making food. By adding computer stations to insure you live up to your offer of the customer getting the way the they want things (and covering your financial xxxx) takes eating away from a human experience and further into the digital, impersonal process. I will never go to a Burger King again. Nice try. I appreciate the intent.”
“usually just get the whopper, always good, but I tried the fish sandwich. It was awful, 2 bites and I threw it out. Maybe let the fish be the next redo”
“I ordered the chicken nuggets that are supposed to be redone. They are terrible. They were greasy saggy soft there was no crispy. Nothing very disappoint”
“Food was awful, roll stale chips cold, tea very poor they had no milk,
Staff Indian lady on counter very very very rude, not ever going back
Bexleyheath branch.”
“crappp never again. go to bath burger 🍔 king. first I'm waiting 20min. the burger was burnt. the staff had love bits all on there neck. the manger was joke. looked about 15. when I finally got it. my burger it was black burnt. and they tried to say it's ment to be like that. lol 😂 the bloke standing next to me was helping me get my money back. never again jokes. staff need training big time.”
