“4 useless looking and acting staff members , the girl was very rude on the till . The guy cooking the burgers had his pants falling down showing his bum , he kept pulling them up then not washing his hands , couldn’t finish my burger after seeing this”
“We had an unpleasant experience. We ordered at the drive through, then we were told to wait by the parking. We waiting for 45+ minutes and then we finally decided to go inside to find out how far the order is. When we went the guy named Siyabonga who took our slip claimed to not know what we were talking about and asked what our order was. We said the exact order and he said no there’s nothing. Very disrespectful, no way of speaking to someone, and then walked away and pointed to someone else while we were talking. We waiting that long, paid R550 for our order because it was a big order and then someone being so disrespectful in return. When I asked for the manager, she spoke way better and more respectful but still had to wait until they figured it out. Then as soon as we returned to the car, the same guy Siyabonga came out with our food. The food was cold and not the quality that Burger King normally delivers. Then we asked him where is our cool drinks, he said wait. Then I said please bring our slip with. We waited another 10 minutes for the cooldrink until they brought it along with the slip then he said he will bring the straws now. So I asked where did they find the slip. Then he said it was there but I thought there was nothing and they made as if we were liars. No apology. After 6 minutes they finally brought the straws and still the wrong amount. But we just said that you and drove because we waiting way too long.
I hope to hear for Burger King as I am irate about this experience!”
“I went to a Burger King when I stopped at a rest stop on the Interstate. I like the idea of choosing exactly the burger I wanted. The computer input stand took a while to understand and work. That delay caused a backup of customers. There were only three people working in the back making the meals. It was obvious that no one was doing anything by hand. No one was cutting the lettuce, the onions, the tomatoes. It looked like everything was being microwaved except the fries. I could see that the fixings were coming out of containers. The only thing cooked by hand were the French fries which were decent though they could have been better if they were a little bit thicker. And the size of the servings were so small. The buns were OK but the big let down was the meat, "too thin and overcooked." I understand you are making the product look big but giving the customer the choice of increasing the size of thin beef patties isn't the same as a thicker hamburger. Just an aside, having to ask for ultra thin napkins doesn't help. The napkins weren't even available on the counter. I had to wait to ask for a napkin. There was always something nice about going up to a counter and talking to a person and seeing people working, making food. By adding computer stations to insure you live up to your offer of the customer getting the way the they want things (and covering your financial xxxx) takes eating away from a human experience and further into the digital, impersonal process. I will never go to a Burger King again. Nice try. I appreciate the intent.”
“I ordered the chicken nuggets that are supposed to be redone. They are terrible. They were greasy saggy soft there was no crispy. Nothing very disappoint”
“Food was awful, roll stale chips cold, tea very poor they had no milk,
Staff Indian lady on counter very very very rude, not ever going back
Bexleyheath branch.”
“crappp never again. go to bath burger 🍔 king. first I'm waiting 20min. the burger was burnt. the staff had love bits all on there neck. the manger was joke. looked about 15. when I finally got it. my burger it was black burnt. and they tried to say it's ment to be like that. lol 😂 the bloke standing next to me was helping me get my money back. never again jokes. staff need training big time.”
“Every time I order from Burger King on 4200 Saron Drive in Lexington, Kentucky my food is always wrong or cold! When you call customer service they are rude, someone hung up, they don’t understand English, and wants to give you discounted coupons in the app that you can’t use or can’t use to pay for all your food! What happened to the commercial that states, “WE LISTEN TO OUR CUSTOMERS”,,, I truly feel that that is false advertisement. Because having anything changed every time I call it the same old same old this will be the last time I order anything from them!”
“i ,i wanted to let you know that after years and years of purchasing your food as one of our favourite
fast foods ,i and my family will notes your bluewater store again, most weeks on a wednesday and depending how many grandchildren are with us we go to bluewater and general spend £30-£50 on your food but a e the scenes which i am not confident doing of weeks ago i went to the counter to order as it was a big order with all the grandkids they 2 of them just standing there refused to serve me saying i have to use the screen which i am not confident using and like to speak to staff with my order ,so we walked out and went to McDonald’s where we dealt with much more pleasant and helpful staff ,so i and my family will not be using you restaurant any more sadly
regards mr steven Palumbo”
“OK LISTEN UP, I have been a vegetarian for long over a year now and my veggie burger tasted very different, I could have sworn it was meat. My sprite tasted like soap. The staff gave me no assistance and dumped all of the orders in a pile with no labels, and when I asked what was mine they told me to 'just take one', VERY rude. I got a sore stomach afterwards.”
“I was told that I had to go to the store to get a refund of a payment that was taken twice. 80 miles round trip and nothing. No refund! Appalling and trying to get hold of somebody is impossible. Never going to use Burger King again. Completely incompetent and unhelpful.”
“We went to Burger King at Berryden. There were no clean tables, the bins were overflowing, the floor had numerous pieces of food lying everywhere. The self serve drinks machine was filthy, and when pouring a drink, it was spluttering everywhere. Service was slow, and staff appeared disinterested. When approached and asked if they could empty the bins there was a comment uttered by the staff member and she was reluctant to deal with the issue.”
“Waited 20 mins for are food only to find it was cold and the worse part is the restaurant was very quiet only 2 orders on board when complained to the manger Abbie she said that’s fine to eat I told her it was cold and wanted a hot food she just snatched it out of my hands I will just refund it which she didn’t even do that right as she did refund me for the cheese I paid for I also ask for my drink with no ice and my drink turned up with ice in it the food for other orders that had built up was just sat in warmer Abbie was busy talking to another young lady since it moved the service is very poor serve cold food to were u could get food poisoning from there the manager hasn’t got a clue on what she is doing other customers said the same about the service since it moved and Abbie also refunded for a straw been CHARGE £1 for a PAPER STRAW a POUND for a straw who else didn’t know you paid £1 for a paper straw”
“My partner and I recently took a craving for a burgerking for old time sake...we always used to prefer a B.k over Mc Donald's or a KFC as it was simplier a much tastier burger as far as burgers go....
We eventually ended up on in the Burgerking take away in Antrim. northern Ireland as it was the closest one to us...”
“I visited last Wednesday with a friend. It was around 12.45 or so. The restaurant was very quiet so we thought we'd order and be served quickly. Even though we ordered the same meal, mine came around 10 minutes before hers did. There were hardly any staff on and the few customers who were waiting were clearly fed up. No apologies from staff. Food was tepid when it came. I'd suggest going on a Monday when there's a particularly dynamic manager who really knows his stuff! They seem to give priority to the online delivery customers. Disappointing really!”
“Simcoe, ON franchise - ordered a Roadhouse King, found a 3" long armpit hair on one of the onion rings in the burger. Disgusting. Took it inside to counter. All east Indians - guys cooking, girls serving . Nobody on staff said sorry, or reacted in any way. They took the burger, replaced it, without a word. So gross. Won't be back.”
“So I went to my local Burger King with my partner, right? And I just wanted my favorite meal in all of the world, some delicious cheesy crunchy mozzarella fries. So I walk up there and ask if I could order some, and they said they were OUT OF MOZZARELLA FRIES. So I ask, "Can't you just make more?" And they said thats not how it works. BUT IT IS. JUST MAKE MORE YOU INCOMPATIBLE DIMWITS. And so of course I get a little upset and may or may not have gotten banned from my local Burger King for assaulting one of the employees. In my defense, they should've just made a new batch.”
