“Still Woeful
Years since I visited BK and still woeful.
Kinross Services -
Firstly prices are ridiculously higher than those on the App.
Order burgers without fillings - both came loaded with items we dislike.
Food was barely warm.
Burgerking ignore reviews - no interest in customer service.
Yet another bad experience so will use McDonalds or Greggs in future.”
“Great food and excellent service. Most of the time the staff are helpful and polite. My only concern is quality inconsistencies like cold burgers and wrong orders sometimes.”
“Store 27871- Loughman Plaza - Davenport Fl.
I’m a regular customer with Burger King and will be my last. My order was made wrong on August 1st @9:15 pm - I made it home and would have came back out but it was too far. I ordered a BIG fish dressed like a whopper no lettuce and they made it wrong. I called back and spoke to the manager and he informed me that my name would be in the book. I had my cash app receipt when I returned and your manager that was on duty was so disrespectful and passively aggressive with sarcasm. The total was $5.55 - the total wasn’t a problem it was the fact that she was incompetent that she had to call her GM- the conversation became confrontational and then she had a very nasty attitude and poor behavior while speaking to her employees (review the cameras) gender - Black Female - - I was so embarrassed that you would even have managers that couldn’t not handle a $5.55 transaction as if I was being dishonest. As a manager who have worked in management over 30 years didn’t represent your model - Have your way; she was making excuses vs. solving the complaint. I would not return back here again and don’t advise customers to visit here……
The fact that I had my cash app receipt should have been enough evidence to pull the receipt from your system since it was within (7) days ; instead she blew this situation out of proportion for NO reason and could have resolved with the DM in person vs us going back and forth over the phone ; as for as the GM and staff goes… suggestion to train on how to meet customers expectations especially when it wasn’t my fault-
Ratings :BELOW standards !
Customer Service !
Not Friendly or Empathetic
Ms -Love”
“worst food i ’ve ever seen. please don’t waste your money and time on this place. my food looked like plastic and was cold like it had just came out the fridge. couldn’t eat my burger because it looked inedible. left still hungry with no way to get my money back. never coming back.”
“Terrible experience with my order. The food was cold and seemed rushed, and the service wasn't much better. I waited a long time even though there wasn't a line. Not what I expect from a quick-service restaurant.”
“Went to Burger King on South Street yesterday and used mobile app. Pulled in to the mobile app spot and waited 20 min. Called and asked what was going on because no one was in line but me. A guy came out and said sorry we didn't see you. When I left my food was cold.”
“It's dry, the meat is not juicy. The quality became low, all are grill .I don't like grilled its smell and taste smoke I am allergic to it .it makes me cough. Before it was not all grilled.”
“I would like to compliment one of your staff members.
I visited Burger King at Pease Pottage Crawley West Sussex on Friday 13th June. I normally go to the Crawley Mall branch.
The young lady Saf assisted me with my order for 2 OAP’s, she was extremely helpful and courteous and went above and beyond to ensure that
I was happy with the order.
Her customer service skills were excellent.
She is a credit to your company,
Thank you Saf,
Rgds,”
