Clarks Shoes Reviews

2.5 Rating 556 Reviews

36 %

of reviewers recommend Clarks Shoes

Company Reviews

Questions

Metrics

2.5

Based on 556 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact Clarks Shoes?

Helpful Report

(1 month ago)

You can contact Clarks Shoes by Email, Telephone and Live Chat.

Helpful Report

(1 month ago)

69.88%

Industry Average

“ Great service this week from Gillian in the Oldham branch, so helpful looking through the ranges available online as well as in store for me. ”

- Laura Windsor-Welsh

“ Clarks Shoes the Moor Sheffield excellent customer service. Two of the members of staff went the extra mile in sourcing the boots I wanted. Very grateful amazing young team! ”

- Lynn Rodgers

“ We were served by Jack at the Telford Store (He is usually at the bham store and it is a manager). He was incredible with our daughter who won't even let people touch her feet. Fantastic subject knowledge. We left with 2 pairs of shoes for her and a pair for me. Top level customer service. Will definitely return. ”

- Kelly

Clarks Shoes Reviews

Customer Service - Average