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Clearance XL Reviews

3.3 Rating 73 Reviews

58 %

of reviewers recommend Clearance XL

Company Reviews

3.3

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Clearance XL 1 star review on 5th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs !!! Where do you begin, the owner is deluded, sends out incomplete orders that contain mouldy and dangerous foods. Argues like an angry child, will not admit any liability and closes your account straight away. Just someone who doesn't know how to run a business. The only way to get your money back is to take legal action, and let him cover the final costs.”

Posted 1 year ago

“I ordered shelves on 25th June I received 3 emails on 30th June stating dispatched then 1 email saying rejected I have emailed several times and no response I have tried to call and can't get through. No refund has been issued to me either its not a lot of money but very bad customer service if they rejected order could they not just tell me why??? Would not recommend.”

Posted 1 year ago

“Order came full of polystyrene they claimed was to protect the goods, however they still arrived damaged. Customer service is absolutely abysmal, so incredibly rude, defensive & unhelpful when feedback was provided, it was like having a conversation with an angry 13 year old boy. If anyone is thinking about using them I highly suggest looking at approvedfood.co.uk or cheapfood.co.uk - both have outstanding customer service, a great range of products, websites that are easy to navigate & haven’t been designed and created by a child.”

Posted 1 year ago

“Super company. Thank you”

Posted 2 years ago

“Absolutely horrendous company with awful customer service, I put a review up stating the products were good but it was a shame delivery was slow and they banned me from using their shop ever again. The only thing I would recommend with this company is that you never , ever use them !”

Posted 2 years ago

“Party time at any time a big delivery(for us) of two huge box… A big delivery(for us) of two huge box fills. Fantastic goods and unbelievably low prices. A great saving of 50% on Wild Bird food. Greater savings on everything else. In the past the packaging has left a bit to be desired. On the last two occasions this has improved dramatically and this time again the packing was expertly done by a team who genuinely care. Sponge Cake, various cakes Mr Kipling and Lyons, various pastries and Swiss rolls and even wafers all arrived in good fettle. This is hard to achieve. ThankYou TEAM. XL. Many happy adults and sticky grandchildren. Party time any time at these prices.”

Posted 2 years ago

“Misunderstanding. All sorted. Thanks ClearanceXL”

Posted 2 years ago

“Damaged goods, delivery terrible - as an old guy I was left to carry two heavy boxes up 7 flights of stairs - and my email of complaint was met with rudeness and indifference and I was told I was no longer allowed to shop with them. Not the best apology I ever had. 12 tins of tomatoes all adly dented and the price they claimed they were reduced from was a lie. £6 they said, but marked at 3 for a pound is £4 and I might as well bought them perfect from a shop and in date. Box of bakewell tarts, crushed flat, 3 large bags of crisps, 2 burst open and the contents loose in the box. When I complained, the email told me fine, we've removed you from our list and you can no longer shop with us. Rude ignorant people do not shop with them.”

Posted 2 years ago

“I keep coming back I keep coming back because I keep getting great bargains. Just did some early Christmas shopping. It won't break the bank this year.”

Posted 2 years ago

“Really bad service from a completely unprofessional company.”

Posted 2 years ago

“Thanks for sorting this out.”

Posted 3 years ago

“I ordered shy of £300 worth of items from this unprofessional business. Opted for standard delivery which quotes 1-5 working days. As a business, I needed to know a rough ETA. I tried the mobile number which goes unanswered and left 2 messages requesting a callback. I tried their "contact us" form and email, all without success. Finally, I thought I might get an answer from their Facebook page, and crikey I did. I was accused of attacking the company and threatened to cancel my order and cancel my account. I was then told it would take up to 30 days and should have selected priority delivery if I wanted the items sooner. All this because I wanted to know when my items would arrive! The business seems to blame their negative reviews on "trolls", fake reviews, and their competition trying to belittle them. It's been 9 days and still no goods or refunds. If I don't get my refund promptly I'll most definitely be pursuing legal action. FYI Their contact details and accounts can be found on the Companies House Gov website.”

Posted 3 years ago

“Received order, thanks”

Posted 3 years ago

“Disgusting behaviour. Did not receive order, do not use!”

Posted 3 years ago

“All great prices, I got updated emails for confirmation of order, then order ready for dispatch, then a delivery day and time, plus a text with the delivery time. My order arrived in 6 days. The only problem was there were a few items with damaged packaging but I put this down to the delivery driver. Definitely recommended.”

Posted 3 years ago

“The best clearance website online!”

Posted 3 years ago

“All sorted now. Thanks ClearanceXL”

Posted 3 years ago

“Amazing service. Thank you”

Posted 3 years ago

“Friend order item weeks it has not been sent out yet.. They stopped replying to emails so they left a review.. Aftwards received this message.”

Clearance XL 1 star review on 5th July 2020

Posted 3 years ago

“Best kept secret”

Posted 3 years ago

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Clearance XL is rated 3.3 based on 73 reviews