Clearance XL Reviews

Name: Clearance XL
Rating: 3.29

3.3 Rating 73 Reviews

58 %

of reviewers recommend Clearance XL

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3.3

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

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Clearance XL 1 star review on 5th July 2020

Angryfriend

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friend order item weeks it has not been sent out yet.. They stopped replying to emails so they left a review.. Aftwards received this message.”

Helpful Report

Posted 3 years ago

“I ordered shy of £300 worth of items from this unprofessional business. Opted for standard delivery which quotes 1-5 working days. As a business, I needed to know a rough ETA. I tried the mobile number which goes unanswered and left 2 messages requesting a callback. I tried their "contact us" form and email, all without success. Finally, I thought I might get an answer from their Facebook page, and crikey I did. I was accused of attacking the company and threatened to cancel my order and cancel my account. I was then told it would take up to 30 days and should have selected priority delivery if I wanted the items sooner. All this because I wanted to know when my items would arrive! The business seems to blame their negative reviews on "trolls", fake reviews, and their competition trying to belittle them. It's been 9 days and still no goods or refunds. If I don't get my refund promptly I'll most definitely be pursuing legal action. FYI Their contact details and accounts can be found on the Companies House Gov website.”

Helpful Report

Posted 3 years ago

“Disgusting behaviour. Did not receive order, do not use!”

Helpful Report

Posted 3 years ago

“Ordered 12thmarch, its now the 28th and still no order. Being refused a refund, had nothing but lies about my order. Not the first time either. Would not recommend one bit unless you want to be robbed of your money. Try and contact them and they will ignore you, write a bad review and you'll get a phone call first thing next morning. Owner only likes to have good reviews shown, reports any bad review you leave. Terrible company and terrible customer service. Having to try and get my money back through my bank and trading standards. Avoid or order at your own risk.”

Helpful Report

Posted 5 years ago

“Avoid,Avoid this site looks and sounds good but items sent are well out of date and some garlic items i purchased where mouldy and turned to powder company don't want to know you when things go wrong no reply to 6 emails now very nice when they want your money so buy at your own risk better off going to the pound shop least you see what you are buying i will be reporting this company to trading standards should not be allowed to trade, Customer service is non-existant will not refund unless i take this review off this site i call that blackmail, Photos have sent in 4 diffrent emails but you still refuse me a refund why photos show you the problem not fit for purpose you should read up on customer rights if you selling to people Edit”

Helpful Report

Posted 6 years ago

“Really bad service from a completely unprofessional company.”

Helpful Report

Posted 2 years ago

“This company HATES any sort of negative feedback, even when issues are caused by them. The customer service is absolutely awful and the way they "ban" their customers from their site just for stating on a review that they haven't received their items is terrible, not to mention half the time customers don't even receive there items! They honestly treat their customers awfully and report ANY SORT OF REVIEW THAT ISNT AN EXCELLENT ON TRUSTPILOT SO THEY ONLY HAVE 5 STAR REVIEWS SHOWING. They hate any sort of truthful comments and blame everyone but themselves for their wrong doings. Buy at your own risk !”

Helpful Report

Posted 4 years ago

“My items were sent 3 weeks after I've ordered them. One parcel was missing. I had to wait few more weeks to get the rest of my order. Some items were missing though. Paul, the owner of the site, said I was a liar when I've told him about the missing products… Moreover, they always take ages to respond emails (sometimes 1 week) and they NEVER answer phone. I'll never order there again.”

Helpful Report

Posted 5 years ago

“My order took more than one month to be delivered. Paul, the manager never explained me why. Some items was missing and I'm still waiting for a refund. I don't recommend Clearance XL at all.”

Helpful Report

Posted 5 years ago

“Damaged goods, delivery terrible - as an old guy I was left to carry two heavy boxes up 7 flights of stairs - and my email of complaint was met with rudeness and indifference and I was told I was no longer allowed to shop with them. Not the best apology I ever had. 12 tins of tomatoes all adly dented and the price they claimed they were reduced from was a lie. £6 they said, but marked at 3 for a pound is £4 and I might as well bought them perfect from a shop and in date. Box of bakewell tarts, crushed flat, 3 large bags of crisps, 2 burst open and the contents loose in the box. When I complained, the email told me fine, we've removed you from our list and you can no longer shop with us. Rude ignorant people do not shop with them.”

Helpful Report

Posted 2 years ago

“AWFUL,no response to messages,no order confirmation.Eventually had a response from a VERY rude person,refused to give name.They take your money but do not send goods.AVOID at all costs.”

Helpful Report

Posted 4 years ago

“AWFUL,no response to messages,no order confirmation.Eventually had a response from a VERY rude person,refused to give name.They take your money but do not send goods.AVOID at all costs.”

Helpful Report

Posted 4 years ago

“I ordered shelves on 25th June I received 3 emails on 30th June stating dispatched then 1 email saying rejected I have emailed several times and no response I have tried to call and can't get through. No refund has been issued to me either its not a lot of money but very bad customer service if they rejected order could they not just tell me why??? Would not recommend.”

Helpful Report

Posted 1 year ago

“Order came full of polystyrene they claimed was to protect the goods, however they still arrived damaged. Customer service is absolutely abysmal, so incredibly rude, defensive & unhelpful when feedback was provided, it was like having a conversation with an angry 13 year old boy. If anyone is thinking about using them I highly suggest looking at approvedfood.co.uk or cheapfood.co.uk - both have outstanding customer service, a great range of products, websites that are easy to navigate & haven’t been designed and created by a child.”

Helpful Report

Posted 1 year ago

“Absolutely horrendous company with awful customer service, I put a review up stating the products were good but it was a shame delivery was slow and they banned me from using their shop ever again. The only thing I would recommend with this company is that you never , ever use them !”

Helpful Report

Posted 2 years ago

“Placed order on 5th dec, emailed the company several times to see if my order had been dispatched, but no replys , phoned them on the mobile number provided but is always switched off, sent a message on there facebook page on 16th dec , then got an awful message on facebook messenger, extremely rude and so so unprofessional, they have cancelled my order just because i asked when it was coming, can honestly say i have never had a company speak to me the way they did , how this company is active i really dont know. Companys like this really do need looking into more.”

Helpful Report

Posted 4 years ago

“I ordered goods from this company. They never arrived. The company do not answer email complaints or phones. When I finally got through to them they lied that they had tried to deliver 3 times. When I complained further the arrogant ignorant owner informed me that he would never sell anything to me again. Really as if I would ever want to deal with them again. He then went on to lie further by informing me he had refunded my money. My bank confirmed he never did.. It looks like I will have to recover the money through the small claims court. So in summary if you want to pay for goods you never receive and not get your money back then give them a go. Beware that offers that sound too good to be true are just that”

Helpful Report

Posted 4 years ago

“I am at the moment happy”

Helpful Report

Posted 5 years ago

“I returned 2 pediwizz which were not working , to the address on the invoice and website . NO REFUND received . Do not expect any customer service from this company , they are only ant good if there is not a problem. Contacting them is hopeless . Unfortunately I will not be chancing any more orders .”

Helpful Report

Posted 5 years ago

“My order was incomplete. Awful customer service.”

Helpful Report

Posted 5 years ago

Clearance XL is rated 3.3 based on 73 reviews