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DickSmith Reviews
1.1
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81
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1
%
of reviewers recommend
DickSmith
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"I ordered a brand new iphone X as advertised and was expecting a brand new iphone as mentioned in the Dick Smith website, but received a faulty, old iPhone and had to go through hell. I couldn\u2019t even switch it on. I contacted Apple support and they couldn\u2019t resolve this and they advised me to take it to an Apple store, which I did. There they found out that this phone is not brand new.\r\n\r\nThen I sent back the phone as Dick Smith advised and received a replacement phone.\r\n\r\nI was sent a replacement phone , replacing non-brand new, non-working iphone, but I again received a faulty, old iPhone which does not even start. This was very disappointing to have continuously sending faulty phones, which I though Dick Smith is a genuine and reliable online seller. When I put the iPhone to charge as soon I received for hours it doesn\u2019t even startup. I contacted Apple support and they couldn\u2019t resolve this and they advised me to return the phone to the seller. To my surprise, that phone was not a new phone as well.\r\n\r\nAfter going through all the hassle, Dick Smith just offered me a refunding option even without consulting me on that. As a courtesy, DS didn't even offer me available options and also, I was expecting a brand new working phone as mentioned in the returned product as well.\r\n\r\nGoing through this bad experience twice, I would never recommend anyone to buy from Dick Smith, they are scamming customers.\r\n\r\nDon"
Don
"Dick Smith automatically signs you up for their First subscription membership for $99 unless you cancel within 14 days. \r\nThis practice is illegal - you must let clients tick the box if they wish to take out a subscription NOT pre-tick every purchase.\r\nBUYERS BEWARE. I noticed this charge on my credit card after the 14 days had elapsed. I got my bank to write to Dick Smith on my behalf."
Joanne
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01/01/2019
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Lee
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“
After being charged $99 First membership because I did not untick a box, I contacted dick smith to voice my annoyance at this practise. I now have been given a refund and encourage others to do the same.
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Posted 7 months ago
DickSmith
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1.1
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