Direct Line Reviews

1.5 Rating 240 Reviews

13 %

of reviewers recommend Direct Line

Company Reviews

Questions

Metrics

1.5

Based on 240 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Customer Service

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How do I contact Direct Line?

Helpful Report

(4 weeks ago)

You can contact Direct Line by Telephone, Email and Live Chat.

Helpful Report

(4 weeks ago)

73.33%

Industry Average

“ I did my insurance with Direct Line 3 years ago and im still with them because this company is really good and also good customer service. I will give Direct Line 10 out of 10. ”

- Numan Ahmed

“ Just taken out car insurance from Direct Line and I can only say that Adam who dealt with my call was very friendly and helpful. Brilliant service and great price. ”

- Phil Sephton

“ Received a better quote (by going direct) than any other comparison websites and I have always experienced excellent customer service. ”

- Anonymous

Direct Line Reviews

Customer Service - Good