Dunelm Reviews

Name: Dunelm
Rating: 2.29

2.3 Rating 1,032 Reviews

31 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,032 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Dunelm 3 star review on 13th December 2023

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice products at a competitive price . Good choice and customer service too.”

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Posted 3 months ago

“Just visited the Cafe at Robuck, Stevenage today. Excellent as always. Had occasion to use disable toilet, " it was spotless" my only grip as in many disabled toilets no hook to hang a jacket up!!”

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Posted 1 year ago

“Went to buy 4 kitchen stools. Unfortunately couldn't get 4 the same. Richard who came to help and assist us could not have done any more for us. Very, very helpful, couldn't do enough to help us, phoned other store's for us, look at Web site for us.. Fantastic customer service from Richard so thank you so much for all your support.”

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Posted 2 years ago

“Placed an order on Thursday late evening and received it on Saturday morning which I find to be excellent service Bought a shower curtain and bath mat Shower curtain was made so the pattern was upside down and not like the photo but nether the less once pushed back is not noticeable and looks lovely The bath mat I would say is overpriced at £14 but as it matches well will keep it I also bought a set of tea towels which unfortunately once cut open had several small holes where the kimball had been attached”

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Posted 3 years ago

“Called regarding my cancelled order spoke to Mary who made me feel very confident and at ease regarding my refund and was very pleased with her excellent customer service. Thank you.”

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Posted 3 years ago

“Used the Click and Collect twice recently after seeing reviews on delivery. Ordered a roller blind and a throw. Both very nice products, excellent information on pick up times etc and contact free collection outside of Taunton store. Very good service from friendly staff.”

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Posted 3 years ago

“Easy to order online, kept informed re Delivery which was very quick. However, huge disappointment on receipt of 2 planters ordered. One was badly damaged but other ok. Decided to try and repair damage rather than have the hassle of return and trying to get a refund. Highly unsatIsfactory!!”

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Posted 3 years ago

“Ordered 4 blue ceramic garden planters,order was delivered in reasonable time under the present difficult times,sadly what were originally excellent products were delivered by DHLwith all 4 shattered,the drivers response was "Can`t take them back,complain"I did.Dunelm customer service were brilliant,they issued an apology,a refund within 12 hours and a goodwill gesture of £25 in spite of the damage being caused in transit.”

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Posted 4 years ago

“Always have quality products at reasonable prices.”

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Posted 4 years ago

“Product delivery and purchase in shops all good and reasonable. Great teddy duvet covers - all my four kids love them. However why can’t we access our accounts on line to check delivery of other orders? Strange”

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Posted 4 years ago

“Great customer service helping with replacing undelivered goods and exchanging online purchase .”

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Posted 5 years ago

“Recently ordered some Denby pasta bowls from Dunelm which were at a very good price, but the packing on delivery was very scant and it was lucky they arrived undamaged. When I tried to give a review to Dunelm they would not accept it as it commented on the poor packaging!”

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Posted 5 years ago

“Customer service person, Bill, at Colchester dunhelm,was excellent and genuine in helping us to buy a rug also very informative a very positive asset to dunhelm”

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Posted 5 years ago

“Lovely curtains”

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Posted 5 years ago

“Ordered made to measure curtains from the erdington store very helpful staff a big thank you to Tina and the fitter nick and Joe who made an excellent jobof fitting the tracking poles and curtains minus points very hard to speak to someone in the store very frustrating tried for three days before speaking to someone believe this problem has been addressed also six weeks is a long time to wait for curtains to be delivered my Order was delivered on the day and time agreed”

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Posted 5 years ago

“Good customer service when carrier company let us down.”

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Posted 5 years ago

“Shopped at dunelm today at wallsend staff couldn’t have been more helpful young lady at till called Laura Beth helped me with my curtains problem was with curtains not staff they said blackout which they were but also said keeps room cool I put them up this morning and went back and my room was hotter than ever waste of £50”

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Posted 5 years ago

“Always good customer service here, and good after service too. Friendly, helpful staff.”

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Posted 5 years ago

“Good quality products”

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Posted 5 years ago

“great choice of product and great delivery service”

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Posted 5 years ago

Dunelm is rated 2.3 based on 1,032 reviews