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Dunelm Reviews

2.3 Rating 1,032 Reviews

31 %

of reviewers recommend Dunelm

Company Reviews

2.3

Based on 1,032 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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strange that there is no feedback access on your website I would like to tell you about my shopping experience good and bad in your nottingham store today first the good i was looking to buy net curtains I entered your store at 3-07pm it took me nearly 30 minutes to find someone on the top floor that could serve me to the product the guy was very good and deserves some praise for his customer service after cutting the lengths of material i headed down to the till point area .........there was one person on the till serving a queue of 37 people another woman was on the till point but not serving and one of your staff chatting away with a friend about her day near the tillpoint when i pointed out maybe they needed some help she said that staff were finishing now and thats all there was to serve it was now 4-11pm with 37 customers in the till line awaiting service surely when its that bad advisors should be aware that the till needs servicing noy just walk away to me it showed total lack of care or pride in what they do or how the store is run i had to go as i needed to be home for 4-30pm a final last time i shall go to that store i handed the products to your advisor i was spending over a £100 but the passion your staff showed was not worth the wait to pay

Asked by C Fowler (4 months ago)

Why is it taking 3 weeks before I get my order of a chest of drawers? There is also no answer to that on your help centre. No phone number. You just have to wait or cancel. I have to wait till the 18th July and paid hundreds of pounds for the drawers. Money taken in seconds and no item for nearly a month and no contact with anyone on a phone. A company is only as good as someone on the other end of the phone!...... and there is no one there. Very disappointed on the long wait. The summer will be over by the time I receive my order. Don't understand taking the money so quickly. This is the second time theres a problem. First one I cancelled as dates went wrong,now I have to wait and wait and wait .....and wait.

Asked by Beryl Stoole (9 months ago)

TRACK MY ORDER

Asked by Barbara Burnett (10 months ago)

TRACK MY ODER

Answered by Barbara Burnett (10 months ago)

I bought a beautiful king size brocade type quilt set. I have washed it and dried outdoors and it is impossible to iron out the creases. As it is it is useless and cannot be used again. I got it at Blackpool but cannot get a response from them on the telephone. What should I do?

Asked by Joan. Richardson (1 year ago)

how do i contact you regarding a return that has not gave me my refund

Asked by hazel watson (1 year ago)

I want to know we’re my furniture is!?

Asked by Mr Robert white (1 year ago)

Is it possible to track delivery of a large rug which is £9.50 to have delivered and is there a time slot given?

Asked by Grace Eary (1 year ago)

How do I contact you using Live Chat?

Asked by Mrs Michelle Eldridge (2 years ago)

Do your delivery drivers provide assembly aswell as delivery if requested?

Asked by Darren Williams (2 years ago)

Why do you take nearly a month to answer an email. All we get is repeated automated answers.

Asked by Stolworthy (3 years ago)

Which store stocks sofa beds to be able to try them , I went to the Maidstone branch and couldn't see any there.Only one sales assistant there!

Asked by Sian Kent (4 years ago)

I want to browse the fireside armchairs and read the customers comments and reviews

Asked by Mrs B Lyth (4 years ago)

can i buy Nuwallpaper Mirei grey self adhesive wallpaper in horsham store ?

Asked by Lynda Lowe (4 years ago)

Will I definitely get a time slot for delivery .Says delivery from 7am ,so greatly appreciate some notice so I’m awake

Asked by Louise Stylianou (4 years ago)

Bed valance taken out package does not fit can I return

Asked by Kay mrs (4 years ago)

I am looking to purchase the white Samira chest but it is currently out of stock. Will this piece of furniture be re stocked any time soon.

Asked by Bev (4 years ago)

Has anyone purchased made to measure shutters. What was the type and quality of the shutters and would you recommend them?

Asked by Vinny (5 years ago)

Order No 3008684288 31st August '18 When can I expect delivery of second half of my order. First Blind received on 7th Sept. Still waiting for the second blind. I am still waiting for the Bright Green Blackout Cordless Roller Blind to be delivered. Size W61cm x D162cm. I have not received any communication

Asked by Mrs Edna Roberts (5 years ago)

I bought four faux fur cream cushions from you about 2 months ago. They were £8 each. Today I decided to wash the covers, what a joke the whole of my living is covered in balls of fluff. I don't think material is suitable for cushion covers. It took me over an hour to get rid of it all. Would appreciate your comments on this.

Asked by joan mcvey (6 years ago)

I've visited dunelm 3 times and each time I've had to leave the shop as I come over mussy and feeling sick from the lighting or maybe something from the fabrics has anyone else had this problem.

Asked by Denise simpson (6 years ago)

I placed an order for Tv table tobe delivered on the 15 March paid br MasterCard but that is not the issue.My tv table cost £247.00. And stating on my I.pad free delivery, yet I was charged £9.00. The girl serving said anything over £40.00 is free delivery.

Asked by Marie White (6 years ago)

do you do home visits to take measurements and choose curtain from samples shown as is for an elderly lady who cant get out

Asked by evelyn (6 years ago)

I made an online order last night but have had no confirmation. The order number is 3002193049. Can you confirm that has gone through and that the delivery address is differenr to the billing address.

Asked by Glenys Ashley (6 years ago)