Dunelm Reviews

2.3 Rating 1,035 Reviews

31 %

of reviewers recommend Dunelm

Company Reviews

Questions

Metrics

2.3

Based on 1,035 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Dunelm take to deliver?

2 Helpful Report

(4 years ago)

Dunelm normally delivers over 7 Days.

2 Helpful Report

(4 years ago)

64.96%

Industry Average

“ Easy to order, prompt delivery, product was immaculate - very happy ”

- Leanne Hazard

“ Great selection of floor lamps. After searching tirelessly for a short metal floor lamp found the Rosario Medium Morrocan floor lamp at Dunelm. Georgeous statement lamp with a modern Morrocan twist. Fast free delivery and easily navigated website. Highly recommended. ”

- Paul Spencer

“ They (the delivery ) kept in touch all through the delivery and I did not have to stay in all day . They said at the last stage up to 1 hr and in fact we’re 10 mins I have made several orders with them and each time perfect delivery . ”

- Jennifer

Dunelm Reviews

Delivery - Average