Dunelm Reviews

2.3 Rating 1,035 Reviews

31 %

of reviewers recommend Dunelm

Company Reviews

Questions

Metrics

2.3

Based on 1,035 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Dunelm deliver? How long does Dunelm take to deliver? Does Dunelm deliver on time? How is accuracy and good condition of items delivered by Dunelm?

Returns

How is Dunelm returns process?

Customer Service

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How is Dunelm returns process?

Helpful Report

(4 years ago)

Greater than 80% of reviewers feedback is Dunelm returns process could be better.

Helpful Report

(4 years ago)

83.33%

Industry Average

“ Dunelm is a great store ... the merchandise is always excellent and they have a "no quibble" returns policy ... the service is always excellent. It is definitely my favourite place to shop ... you can even get a good cup of tea and a cake. And the parking is free right outside the shop. ”

- Elizabeth Grant

“ Such good service, quick and efficient. Also I love their bedding and bathroom goods. So much choice and wonderful colours and accessories to choose from. Also have a great returns policy. ”

- Anonymous

Dunelm Reviews

Returns - Easy