Dunelm Reviews

2.3 Rating 1,035 Reviews

31 %

of reviewers recommend Dunelm

Company Reviews

Questions

Metrics

2.3

Based on 1,035 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Dunelm deliver? How long does Dunelm take to deliver? Does Dunelm deliver on time? How is accuracy and good condition of items delivered by Dunelm?

Returns

How is Dunelm returns process?

Customer Service

How can I contact Dunelm? How quickly does Dunelm resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Dunelm.

How quickly does Dunelm resolve customer queries?

Helpful Report

(4 years ago)

Greater than 56% of reviewers feedback is Dunelm takes over a week to resolve customer queries.

Helpful Report

(4 years ago)

62.94%

Industry Average

“ Customer service was 100% . Could not have done enough to help to find what we were looking for . We were very happy as what we wanted was in stock and had 20% off . Thank you Dunelm ”

- Robert Cammerer

“ Ordered 4 items at 9.30pm. Paid £5.95 for next day delivery. My order was delivered around 12 noon next day. Excellent service and very happy with the items I purchased. ”

- Wendy

“ Good selection of curtains that we were look for, also do an alteration service if you require it. Plenty of staff on shop for to as anything you required. ”

- Joan Hurst

Dunelm Reviews

Customer Service - Average