Dunelm Reviews

2.3 Rating 1,035 Reviews

31 %

of reviewers recommend Dunelm

Company Reviews

Questions

Metrics

2.3

Based on 1,035 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Dunelm?

26 Helpful Report

(4 years ago)

You can contact Dunelm by Telephone, Email and Live Chat.

26 Helpful Report

(4 years ago)

62.94%

Industry Average

“ Good service, fast delivery, good prices ”

- Rachel Schiller

“ His name was Dominic, hope I have spelt that right as he needs recognition for his brilliant customer service. ”

- Christine Jackson

“ Had a problem with lost bed parts ( due to a house move!). Had some problems actually getting through to customer services. However once I was able to talk to someone the problem was solved quickly and efficiently ”

- Hilart

Dunelm Reviews

Customer Service - Average