Dunelm Reviews

Name: Dunelm
Rating: 2.29

2.3 Rating 1,032 Reviews

31 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,032 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Dunelm 3 star review on 13th December 2023

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful store manager Eric went over and above went and collected something from cribs for me thanks bristol brislington”

Helpful Report

Posted 18 hours ago

“Warrington Dunelm, Winnick Rd I had made to measure curtains made for two bay windows + two ceiling rails to be fixed. Excellent service from start to finish., Lisa was great in assisting us to choose and organise fittings and Mori the fitter was really efficient and helpful. I have always used Hillary’s Blinds but due to poor service I went to Dunelm.”

Helpful Report

Posted 1 week ago

“Keith at the Watford store went out of his way to be helpful and to place an order I was unable to complete at home.”

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Posted 4 weeks ago

“I ordered an Esin Red Rug online on 17 March 2024 and it was delivered on Thursday 21 March, just as Dunelm promised. They kept me informed all the time and so did the delivery man. The rug looks exactly like it does on the photo. Excellent service, both from Dunelm and from DHL. Well done and thank you!”

Helpful Report

Posted 1 month ago

“We found a blind that we wanted but they didn’t have our size at the SHOREHAM branch - Claire and Sam went out of their way to find and reserve us one at another local store - completely blown away by the amount of effort that went into the customer service ! Later that day went to other store to collect the blind, lovely lady on the door organised for the blind to be bought to me, and a guy bought it down from the store room in minutes - my experience of the staff suggests that they are good at recruiting the right people - keep up the good work Dunelm !”

Helpful Report

Posted 1 month ago

“Wow, your curtains are amazing, just what I wanted, thank you and beautifully made. Very reasonable. I will in future order from you and inform family and friends.”

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Posted 2 months ago

“Went into reedswood branch and Sarah was so helpful with our return and rectify the problem straight away. Very helpful and pleasant and a credit to the store”

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Posted 3 months ago

“Cannot fault the staff at clough Road store. I wanted a rug that was not on show the man don't know his name whent and looked in the warehouse and he found 1. He took it to the till & the till staff offered to take it to my car. Very helpful & polite staff”

Helpful Report

Posted 4 months ago

“I bought some roller blinds at Dunelm Darlington for a property we were renovating,unfortunately the renovation was delayed and by the time we came to fitting the blinds it was over 8 months from when we purchased and we had a problem with one of the blinds which was one of five for the same room,when we went back to the store and explained this to them they were very understanding and very helpful and let us return all five blinds and select different blinds,Ashley the supervisor was so helpful and the other staff we originally spoke to were also very helpful,customer service really is important and at the Darlington branch it is excellent,I’m a regular visitor to Dunelm and would recommend the Darlington store to anyone looking for homeware”

Helpful Report

Posted 5 months ago

“Easy to order and excellent goods.”

Helpful Report

Posted 5 months ago

“We visited Debenhams in Stockport today after phoning to check the item we wanted to look at was in store. First it was very pleasing to find I could ring the store direct and was informed where to find it in store. I was in a mobility scooter greeted at the door and because I stopped as I entered and the gates shut and a staff member dashed up to make sure I was ok. We couldn’t immediately find the item even though it was exactly where I was told it was - silly us- and was accompanied by a very helpful and pleasant young man. It was wonderful to find so many floor staff to help and such a lot of staff on the tills. Such a difference to so many stores where floor staff are non existent and as for supermarkets expecting you to self check and hardly any staff on the tills and very few floor walkers. Making customers do all the work themselves and increase profits because they don’t have to employ enough staff to look after their customers. There was enough free parking and although we didn’t stop there seemed to be a good cafe.”

Helpful Report

Posted 6 months ago

“Went into lancaster dunelm looking for a 'V' cushion and cover ,a pleasant, well dressed, polite, young man ,called COLE, came to our assistant, he went above and beyond to help us Every time we go into lancaster store staff are always very helpful. Thankyou”

Helpful Report

Posted 6 months ago

“When me and mum popped in for ONE item we caught a lady there called Bev, she was working away on her hands and knees and didn’t hesitate to help us! She found us plate sets, cheese boards, aprons, blinds and alsorts I can’t begin to list. We left with empty pockets but very very happy customers. People like that lady are the reason we would return and shop. I have recently moved into a house and wanted all new items, nothing was an issue for her and she was smiling away. A very polite member of staff, an absolute diamond after we approached her numerous times for things. I can’t thank her enough, my mum is a shopper and I am more for online shopping but I enjoyed the experience and hope to see her again. So thank you Bev, I hope everyone appreciates a person like this who genuinely made our day.”

Helpful Report

Posted 7 months ago

“Needed some pretty water proof, material, for covering my swing canopy, in the garden, had some lovely jungle monkey pattern, at a reasonable price, so pleased. Also purchase pairs of beautiful livingroom and bedrooms curtain which where very reasonably price, very nice staff helpful and very efficient. Thanks to Dunelm had a good day 😊😊”

Helpful Report

Posted 7 months ago

“Came to Dunhelm looking for curtains, poles, lighting, everything for the lounge. Ben was very helpful, experienced and helped us with everything. We would have struggled getting everything on our own, very pleased with the customer service. Always shop at Dunhelm, the quality is excellent, big choice of products at fair prices.”

Helpful Report

Posted 8 months ago

“Massive thank you to Zara and Abi in the Chesterfield curtain department. For the first class service we received from them both. It was a pleasure being served by them, whom were both excellent. Thanks again Matt and Louise.”

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Posted 8 months ago

“ATULIO blind fitter DUNSTABLE BRANCH. Fitted my blinds today. The man is a HERO. Thank you for your 10* customer service. In times when the standard of service to customers is at times diabolical, ATULIO raised the bar today by 250% minimum. Thank you once again.”

Helpful Report

Posted 8 months ago

“Whilst having an excellent coffee and sausage bap at the Dunelm Store at Rustington, I was able to enjoy a lovely experience on a quiet Monday morning. The staff in the coffee shop and on the shop floor were really friendly and very welcoming. The atmosphere with all the staff, both towards the staff and the customers was a joy to listen to. They were all really bubbly and pleasant to each other, while all appearing to know each other. The store must be a lovely place to be a member of staff and to work for, given what I witnessed. Keep up the good work, you are lovely people. I will certainly return. 😊”

Helpful Report

Posted 9 months ago

“We visited The Nottingham store to day We went to the the cafe for bacon bap and cheese toastie both Delicious also Excellent flat Whites coffee The staff were charming well done”

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Posted 9 months ago

“We have just visited Dunelm , Northampton , we knew what we wanted , but it was not in stock , a lovely lady by the name of Yvonne advised us ,and went the extra mile to get our purchase delivered to our home address , thank you so much Yvonne you are a credit to your company !”

Helpful Report

Posted 9 months ago

Dunelm is rated 2.3 based on 1,032 reviews