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Dunelm Reviews

2.3 Rating 1,035 Reviews

31 %

of reviewers recommend Dunelm

Company Reviews

2.3

Based on 1,035 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Dunelm 3 star review on 13th December 2023

Dunelm 1 star review on 4th November 2023

Dunelm 1 star review on 4th November 2023

Dunelm 1 star review on 12th October 2023

Dunelm 1 star review on 6th May 2023

Dunelm 1 star review on 6th May 2023

Dunelm 1 star review on 10th April 2023

19

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant member of staff at Dunelm, Weston super mare, Jenn in the restaurant is phenomenal she goes the extra mile to keep the customers safe, cleaning all tables and chairs as well as organizing customers so that everyone is socially distanced and all with a lovely smile. Fantastic service well done Jenn.”

Posted 3 years ago

“Great customer service today at Dunelm Birkenshaw Trading Estate Uddingston from Holly when she was managing the queue outside and also later at the till point. What a really helpful, approachable and friendly staff member. I was shopping with my daughter on Sunday 25th October.”

Posted 3 years ago

“I went into Don elms in rugby and purchased a chest of drawers the staff at the branch was so professional I just wish every company could offer Customer Services like Don elms I’m so happy with my purchase I would like to say a big thanks for all the help I received while I was in store thank you done elms”

Posted 3 years ago

“I love my beautiful green vase and the light twigs.”

Posted 3 years ago

“excellent, professional, friendly service from staff at bromborough store, in particular Katie who spent time discussing the sofa i plan on purchasing. she was very knowledgeable and patient thank you Katie x”

Posted 3 years ago

“I wanted to thank a young man in Slough dunelm. His name is sati he works in the homewear department in Slough. I was shopping with my wife and kids. We was greeted on site with a friendly manner. We were seeking for home accessories. He listened to what my wife wanted he asked open questions. After listening he showed us around he recommend items which other stores or staff didn't do. He also recommend that if we were after anything we saw online he can order it while we were shopping in the store. Me and my family are extremely happy with the service Sati provided. So thank you Sati for all your help. Dunelm slough should be very lucky having staff like you work for their company. Thank you.”

Posted 3 years ago

“The customer service response to my on line enquire got back to me really quick”

Posted 3 years ago

“I purchased furniture and a young man helped me to my car with it. Unfortunately it would not go in, so the young man suggested taking it out of the box. Great idea. He was a most helpful and courteous person and a credit to Dunelm. I'm just sorry I didn't get his name.”

Posted 3 years ago

“Delivery staff are happy go lucky professionals - dropped off our Futon at the door. Brilliant work during difficult times. Please reward the delivery staff, can be difficult job at the best of times. Well done Dunelm. Keep up the great work.”

Posted 3 years ago

“I bought 2 grey Turni bar stools for my husband for his Birthday. I got them 48 hours after ordering them online. I had been looking for a while until I came across these. They are lovely sturdy stools at an excellent price and only took my 20 minutes each to put together. They look great in our Summerhouse. Excellent service as usual from Dunelm”

Posted 3 years ago

“Great curtains, at a really good price.”

Posted 3 years ago

“Ordered item yesterday for click and collect was ready in Bromborough store 2hrs later. All staff polite and proffesional. Health and safety FOREMOST! With current covid 19 legislation. Went on to purchase other items., sourced with the help of George ..Lovely place to shop VIP treatment. Beautiful items at bargain price !”

Posted 3 years ago

“Today I purchased net curtains and both ladies at the net curtain dept provider an excellent service and even spoke to my husband about the measurements he sent in with !! Very helpful”

Posted 3 years ago

“Will not buy 100% cotton duvet covers again. They wash and iron ok but crease up very badly on the bed and do not look nice I will not be using it again it is a waste of money. Having said that the 50+50% duvets are excellent and everything I have ever bought from Dunelm has been good. Please don't sell these items they are not worthy not you. Beryl Hood”

Posted 3 years ago

“Good products great delivery on time”

Posted 4 years ago

“Did click and collect at the Nuneaton store. Very quick and easy. The staff were lovely and felt very safe. Well done Dunelm Nuneaton!!”

Posted 4 years ago

“Whilst I have visited Dunelm stores, I had not had the need to place an online order until lockdown. As we have finally been able to decorate our lounge, I had to rely on online shopping (I would usually prefer to visit a store). Over the past few weeks I have placed several orders with Dunelm ordering blinds, curtains, curtain poles and a rug and I cannot fault them. The communication has been great, the items have arrived earlier than I was was advised when I placed the order and the quality of the goods is amazing. I don’t usually write reviews but feel that the outstanding service I have received from Dunelm needs to be acknowledged.”

Posted 4 years ago

“Delivered on time and was kept informed of delivery via email.”

Posted 4 years ago

“The two men who delivered my sideboard Paul and Tony were cheerful and polite. I was extremely happy with my delivery experience. I had requested delayed delivery due to ongoing home renovations and Dunelm was happy with this arrangement.”

Posted 4 years ago

“Cannnot fault dunelm service excellent communication 2 friendly delivery guys called paul and Tony who was really helpful and service with a smile. I really dont think you can get a better quality sofa in this price range. More than happy with it. Cant rate it enough. Love it. Thank you dunelm.”

Posted 4 years ago

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Dunelm is rated 2.3 based on 1,035 reviews