Dunelm Reviews

Name: Dunelm
Rating: 2.29

2.3 Rating 1,035 Reviews

31 %

of reviewers recommend Dunelm

Company Reviews

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Metrics

2.3

Based on 1,035 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	8 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Dunelm 3 star review on 13th December 2023

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just taken delivery of 2 bedside tables, delivered by Stuart and Paul from Bristol... They were polite efficient and unpacked the tables. They are a credit to your company.”

Helpful Report

Posted 11 months ago

“I was disappointed with a mirror that I’d had delivered and returned it to the Aladdin Tower Store, along with a cushion. The lady who served me was friendly, polite and efficient and it was sorted out within 5 minutes! Thank you.”

Helpful Report

Posted 11 months ago

“Brilliant service! I have just been to collect an order in your Yeovil branch and the ladie that served me was lovely! Nothing was too much trouble, she was helpful and cheerful and we had a lovely chat about holidays, as I was collecting a suitcase for my holiday. This lovely Scottish lady and the young lady on the next till made my shopping experience an absolute pleasure, I will most definitely be returning. The click and collect service is great, the product was ready for me to collect within 3 hours. Highly recommend.”

Helpful Report

Posted 11 months ago

“I ordered an item that was too large for my room (my fault!) but Dunelm couldn’t have been more helpful. Delivery and collection were as arranged and on time with the drivers keeping me informed at all times so I could plan my day. Both drivers were friendly and courteous (despite the address being tricky to find and on the third floor). No hassle at all!”

Helpful Report

Posted 1 year ago

“I made a purchase from Trafford Retail Park, Ann, who took my call, directed me to customer services, because I was informed due to hygiene I could not return a pillow, which was wrong design, because the package had been opened. After a call to customer services and getting a reference number, Ann advised me to come back into store, as my local Warrington would not help me. I found Ann to be very professional and friendly.”

Helpful Report

Posted 1 year ago

“Called into the Bridgend Store 24/2 to purchase a mattress. We were assisted by a brilliant member of staff called Andrew Burgess. The price of the mattress was checked on line, but before we ordered he enquired if we had looked at the ex display/returns stock as they had 12 mattresses delivered that week. After checking, he produced the identical mattress £100 cheaper than the one we were about to order. It was in pristine condition with a thick double layer of polythene, He then recommended using Any Van delivery service which we did with his assistance at the store. Excellent customer service from this Dunelm employee.”

Helpful Report

Posted 1 year ago

“In choosing beautiful curtains and wooden poles on which to hang them, with complementary rope tie-backs, which all now look stunning, we were helped well beyond the course of duty by Keelia of Dunelm in Boston. She also ordered curtains beyond their own stock from the Lincoln branch, saving us the hassle of doing this ourselves and even insistad on taking our purchases downstairs to the till to enable us to continue shopping in another section. Her comments enabled us to make our own decisions, but it was reassuring to have an understanding friendly young person to help. Such customer service makes one want to return to Dunelm. Hazel & Dennis Pain (appreciative septuagenarians!)”

Helpful Report

Posted 1 year ago

“Easy to choose and buy towels and sheets great selection of trendy colours.”

Helpful Report

Posted 1 year ago

“Was at the Bolton store today The lady in the curtains department was so helpful with a great friendly smile 😊 This lady made my day ,thanks again”

Helpful Report

Posted 1 year ago

“Today we went into Dunelm in Chichester I would just like to say a BIG thank you to Vicky who really helped us she was very professional and really helpful nothing was to much trouble she stayed really calm and there was a couple of us waiting to see her what a lovely lady”

Helpful Report

Posted 1 year ago

“I ordered the blake chenille corner unit in store amazing after service emailing me right up to delivery very impressed with my service and the corner unit is soft stylish and comfortable”

Helpful Report

Posted 1 year ago

“Bought a copper retro fan on a stand, £50. A wee bit tricky to assemble, we modified the shonky fittings that secure the motor to the shaft. Fan is fab, looks fabulously retro, in all its copper loveliness and looks a treat in our lantern room. Shopped in store, friendly smiley staff, clearly enjoy their jobs at Boston”

Helpful Report

Posted 1 year ago

“Have been introduced to the company for about 18 months now. Great service. Good prices and prompt delivery. Good reviews of products prior to purchase. Had cause to return couple of items and customer service was brilliant. Always first choice now and extended credit offered for larger purchases”

Helpful Report

Posted 1 year ago

“We visited the Oldbury store, days before they opened their new furniture section. We were very cheeky and gained access to the sofas even though the displays were in progress. On my next visit Jodie recognised me even though she must have seen thousands of customers since my visit. With so much choice in so many store, it’s been a hard process to choose what to buy but I can honestly say that Jodie was without question first class in every aspect of helping with that process. She was so keen to help, reassuring me she had plenty of time to give, she helped by checking fabric choices against particular sofas, sat with me working out the costs of different options and even demonstrated the simplicity of the sofa bed we purchased. Her very pleasing personality, constantly smiling made me feel as if a friend was helping me decide. With the Ipad to hand and tape measure at the ready, every question was answered without any hesitation and with total confidence. We came away absolutely delighted to have purchased all 3 sofas for our new home and enjoyed every moment of the process. As an employer myself. I would refer to Jodie as a ‘golden nugget’ especially knowing that the furniture has only been in store for two weeks, to display such knowledge and confidence demonstrates an incredible asset to your team Thank you Jodie x”

Helpful Report

Posted 1 year ago

“We use Dunelm regularly and we have brought several items of furniture in the past and the quality has been excellent. This evening I am delighted with the help the Manager at Rustington Dunelm Marc gave us this evening. We were helped with a particular piece of furniture I have been looking for. The staff were so helpful and the Manager Marc was very nice and went over and above with customer service. Thank you again Marc and the team”

Helpful Report

Posted 1 year ago

“Paid for next day delivery Sat at Dunelm, only to find out DHL don't deliver on Saturday so will have to be Monday this being to late I manged to get hold of Jill (manager) at Wakefield talk about going the extra mild she delivered the order to my home on her way home she deserves the upmost respect from me for what she has done fo well done to the staff at Wakefield, Stay safe and good luck to you all. Thank you, Anthony”

Helpful Report

Posted 1 year ago

“The staff at the carmarthen store are so helpful. They go the extra mile. From walking in to the checkout staff are polite and courteous and on hand to help.”

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Posted 1 year ago

“Recently visited Dunelm store in Reading. Could not fault the customer service ,my special thanks to Andy, He gave me lots of help looking for an item even search the stock room ,finally he ordered it on line for me nothing to much trouble for him. Thank you Andy”

Helpful Report

Posted 1 year ago

“Uddingston store first rate so helpful and considerate when online team made an absolute mess of a so called toaster order ,I must say Liz and the team in the Uddingston branch where great could not fault them there online team could learn a few things from this store .”

Helpful Report

Posted 2 years ago

“Went to Dunelm Ashton today was greeted by Sarah,she's always happy to help above and beyond, after my shopping I went to the coffee shop,what lovely plesent people they are,Kyle is so good with everyone he engages with everyone, so if your having a bad day visit the coffee shop, you'll come out feeling a lot better,well done Dunelm Ashton on your outstanding customer service.”

Helpful Report

Posted 2 years ago

Dunelm is rated 2.3 based on 1,035 reviews