ECCO Shoes Reviews

1.9 Rating 185 Reviews

21 %

of reviewers recommend ECCO Shoes

Company Reviews

Questions

Metrics

1.9

Based on 185 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How do I contact ECCO Shoes?

Helpful Report

(1 day ago)

You can contact ECCO Shoes by Email, Telephone and Live Chat.

Helpful Report

(1 day ago)

75.00%

Industry Average

“ Winchester ECCO staff are great - their customer service is top notch - friendly, helpful and nothing too much trouble. They didn’t have the shoes I wanted and therefore after checking the stock they rang a store in London where my sister works nearby and saved them for me for her to collect. Thank you as need them for work ”

- Caz H

“ Have been an Ecco fan for many years. Love the comfort and quality and still wearing all the leather shoes I purchased. Sales assistant Temple provided great service yesterday at the Warringah Mall store Brookvale Sydney Australia. ”

- Pam

“ But i always have issues buying shoes online and when My card doesn’t match my billing address I still get charge! It is so annoying calling customer service to refund my money! Today I called costumer service and Didn’t even care about my issue! Im very disappointed. ”

- Marino Duarte

ECCO Shoes Reviews

Customer Service - Good