ECCO Shoes Reviews

1.9 Rating 185 Reviews

21 %

of reviewers recommend ECCO Shoes

Company Reviews

Questions

Metrics

1.9

Based on 185 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is ECCO Shoes returns process?

Helpful Report

(2 days ago)

Greater than 89% of reviewers feedback is ECCO Shoes returns process could be better.

Helpful Report

(2 days ago)

33.33%

Industry Average

“ Felt scammed that they took so long to process a refund - don’t know any company that takes so long? Thought this was a good company, but returns process really frustrating. ”

- Anonymous

“ I heard these shoes were great so I was excited to order a pair. They didn't fit. It was my mistake for not checking the return policy before ordering. They say you can return shoes for free in a store. None of the certified Ecco sellers in Utah do returns. So my only option was to pay for shipping to return the shoes. $25 shipping was the cheapest option. Probably never buying these shoes again. ”

- Anonymous

“ Developed a fault in the sole of the shoe with a vertical slit appearing within 6 months of casually wearing them - brought the shoes back to the store where they subsequently damaged them further to beyond the point of use. Was offered a 50% discount on subsequent shoes bought - Did not avail of this discount as I had no intent of buying faulty shoes again or buying any items in that shop again. On reflection should have cited the EU consumer law relating to guarantees and returns which guarantees items for up to 2 years provided it's a fault from fair use and gotten a free pair ”

- Paul Culhane

ECCO Shoes Reviews

Returns - Difficult