“I placed an order on May 25th and received an email stating that it was shipped on May 26th with expected delivery date of May 31. In tracking this order, it shows only the shipping label has been created and it has not shipped. I called your customer service and was told that order was sent to another warehouse, and it should ship today. They would send me a new email as to when it does ship.
This is my first order with your company and I must say I am not satisfied. The customer service rep did not try to find out a "True" status of this order. Will it really ship today, etc.
Their prices are okay, but the biggest saving was in shipping ( a competitor want $60 compared to their $5.
Their web site states, "giving you the support you need". Right, they could even take the time to truly find out the status of my order. I followed up the phone call with an email to their customer support (no answer received yet).”
“My name is Joe and I buy a lot of parts from Eeuro. The sales team are very polite and knowledgeable, however when it comes to returns, they tend to give me the run around and stall. I don't like that, all these companies are so quick to take your money and make the sale but when it comes to the follow through they are not good.”
“Oh, well, where do I begin? The company went through a change of ownership a few years ago, and while some things still work with their business, they changed their operations from warehouse to a combination of warehouse and drop-shipping. As a result, their information about the stock status of their products is often somewhat aspirational. For inexpensive items they may advertise one brand and send you another. I’ve been ordering “genuine Volvo”, receiving Pro Parts, with them claiming that the somewhat shady Swedish aftermarket outfit is a “genuine parts supplier”. I’ve had them mark parts as shipped, issue tracking number, then two weeks after figure out that their partner in Plano, TX doesn’t have the parts in stock. Having said that, if you’re OK with the lottery of not getting the brands you ordered and occasional bloopers with your orders, they do have some good stuff (including genuine parts through their partner), offer rock-bottom prices, and whatever they have locally they ship quickly. Just don’t expect them be reliable, I’d go elsewhere for that.”
