“Horrible company to deal with especially with warranty they give you a hard time and missions to waste your time never ordering from here again and the employees sound like there from India taking my business else where..”
“the Website is misleading. Product showed compatible with my vehicle. Dean in customer service will not refund or exchange the pads, he redirected the conversation and said it was my fault for not double checking. please see the attached invoice, it clearly states the brake pads are compatible with my 2014 GL450.”
“the Website is misleading. Product showed compatible with my vehicle. Dean in customer service will not refund or exchange the pads, he redirected the conversation and said it was my fault for not double checking. please see the attached invoice, it clearly states the brake pads are compatible with my 2014 GL450.”
“Horrible bootleg parts, customer service is a joke. Items ordered where shock absorbers. One leaking and one not holding any pressure. The package looked sketchy when arrived (box had Rockauto tape on the box) but I just figured if it doesn't work I will send it back. Not that easy this company asked for video, pictures and more than 10 messages back and forth and they still don't wanna cooperate. I had to go through paypal to get things done and still I had to cover shipping cost back to company even though they sent damaged parts.”
“Horrible experience, I ordered a Mercedes balancer shaft kit part # 2720300613
Kit had 4 items missing, after several days of runaround they gave me, I had to order a new kit from the dealership.
Literally, there is no customer service even though you get to talk to someone it does not mean anything to address your issue.”
“This is the worst company I ever had the misfortune of ordering from!!! If I could give it a -20 I would in a heartbeat. I was a returning customer. On the first order I had very few problems with my order. Then on this order they canceled my order 3 days after I placed the order saying my address was a problem, so they were canceling my order. I ordered a alternator for my only vehicle, as mine is going out. This is my only vehicle, and is my only transportation back and forth to the hospital as my wife is undergoing treatment for advanced stage 4 lung cancer that has spread to numerous parts of her body and has less than 6 months to live now. And this is how I get done by this effed up company. They had no problem taking the money off my account, but then cancel my order for no damn reason and tell me it’ll take up to 1 week to have that money put back into my account. I will never deal with this effed up company ever again. And I would seriously advise anyone who wants to do business with this company, be forewarned of getting screwed over by them!”
“warning.. do not buy from this scam company.. they will rip you off when its time for warranty replacement.. worse customer service by their supervisor.. if I was the owner, I would fire his ass in a heart beat the way he conducts the business.. over $5 return label, they lost over $1000 on maintenance parts I was about to purchase.. i'm glad I found out about them before i spent my money there again..”
“They make it impossible to do a return . The resolution centre never pick up and they dont return phone calls .Total BS. now i think im better to resell the new water pump.Ifi return it I will never get creditied for it. Terrible company.They have people taking the orders working in South America or some 3rd world company. its ashame they used to be good 10 years ago.”
“They kept my refund after receiving the part back! They are snakes in the grass! Scammers!!! Dean and Kelly will feed you lies and will keep your money. Never had a company steals and stays in business. Don't buy and deal with this company.”
“I placed an order for a Mercedes taillight assembly on May 25th while I was on vacation. I received an email on 5/26 stating it was shipped. When I got home on May 31st I used UPS tracking and discovered that only the shipping label had been created and it had not shipped yet. I called eEuroparts on 5/30, 5/31 and 6/1 trying to get information as to when it would ship. After continual questioning of the customer service reps, I discovered that they used email to communicate with the warehouse and would inform me once the warehouse let them know the status. I had also emailed them on 5/30 with still response to that.
I asked to have order canceled and issue me a refund. I was told that they would have to email the warehouse and if the warehouse responded that the itme had not been shipped they would issue a refund. If the warehouse wasn't responding to emails regarding shipment status, would they respond to a refund request?
I also found out that while I ordered from eEuroparts, the item was to be shipped from NEWPARTS.COM. I don't know if this order was outsourced of it eEuroparts & Newparts are tied together.
Very questionable business practices and antiquated technology used.
Unfortunately, I hadn't searched review before placing this order and needed the part in a hurry. I have called my bank and placed a "Dispute" on the charge. I don't foresee this being resolved rapidly.”
“I placed an order on May 25th and received an email stating that it was shipped on May 26th with expected delivery date of May 31. In tracking this order, it shows only the shipping label has been created and it has not shipped. I called your customer service and was told that order was sent to another warehouse, and it should ship today. They would send me a new email as to when it does ship.
This is my first order with your company and I must say I am not satisfied. The customer service rep did not try to find out a "True" status of this order. Will it really ship today, etc.
Their prices are okay, but the biggest saving was in shipping ( a competitor want $60 compared to their $5.
Their web site states, "giving you the support you need". Right, they could even take the time to truly find out the status of my order. I followed up the phone call with an email to their customer support (no answer received yet).”
“Don’t buy from this company. They will not honor returns or refunds. I bought a set of injectors from them. They failed after 3 weeks of installation and now they won’t warranty them. They keep making excuses why they can’t warranty them. Real snakes in the grass. Stay away!”
“I had been doing business with Eeuro for many years and was very satisfied. Since they have been sold to Newparts they have become very slimy dishonest vendors. I ordered a specific Bosch fuel accumulator and fuel pump from them. The listing showed the correct pump no. And the picture showed the correct pump with the numbers clearly visible. What they shipped was a cheap universal pump which is not correct for my car. When i called they told me that it was a bosch pump, so too bad for me. They hung up on me two times. I have not been able to get any resolution on this. DO NOT BUY ANY PARTS FROM THEM. THEY ARE THEIVES.”
“Bad customer service, they shipped a wrong product and failed to return the item or replace it after they knew their product didn’t work.
I had to buy from somewhere else.
Not recommend at all, won’t buy from them again.”
“My name is Joe and I buy a lot of parts from Eeuro. The sales team are very polite and knowledgeable, however when it comes to returns, they tend to give me the run around and stall. I don't like that, all these companies are so quick to take your money and make the sale but when it comes to the follow through they are not good.”
“Worse company I’ve had to deal with , horrible customer service. I ordered parts that was in stock, only to be told the company cannot fulfill the order with no explanation”
“I am a 70 year old car nut that still try and fix cars myself. eEuroparts is the worst company I have ever dealt with. Do not believe what you see in their website. If something appears too good to be true it probably is.”
