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EMP UK Reviews

2.4 Rating 109 Reviews
33 %
of reviewers recommend EMP UK
Company Reviews Questions Metrics
2.4
Based on 109 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 16%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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BrigitteC
Verified Reviewer
“I have ordered from EMP multiple times and even paid for the backstage pass. Everything is ok if you get your parcel with everything in it. One time they let me know that an item was missing and that it would be sent to me later. I get fairly regular update and then rec'd the item. I didn't receive one item although it was showing that it was included in my order on the site. I emailed customer service and used their contact us form. 5 times over a month over various issues and orders. Not heard back. Rang 3 times but usually gave up around the 10 minute mark but then decided to wait today. 22 minutes before someone picked up. I was told by Ramona (customer service rep) that my order wasn't going to be fulfilled and I was notified on the invoice (because there were zeros) on the invoice. No email, apology or explanation as to why I wouldn't receive it but I could go online and order it again. I had a discount when I ordered but they couldn't help me get the coat at the same price. She was snarky & rude and I felt her response was 'it's not my problem. you want it buy it again. it's not coming.' Not once did I receive an apology for not receiving my item or for any confusion. I need customer service with shopping. You need to know that you feel like if there is a rpoblem that it can be rectified. Right now I'm waiting on 3 refunds and I wanted to ask about them but I was so worked up by everything else that I forgot. I'm hoping to get my money back soon as it's quite a lot now! I would not recommend shopping with them unless you know that you will never need any service from them at all and it's ok if you don't get your full order.”
Helpful Report
Posted 7 years ago
J Gaston
Verified Reviewer
“Absolutely atrocious customer service. Ignoring several emails, facebook messages. Phone lines don't even work due to "technical issues" avoid like the plague. My order still shows as processing after a week and ther is no option to cancel. It's probably going to be a battle getting it canceled.”
Helpful Report
Posted 7 years ago
Louise
Verified Reviewer
“Ordered Christmas stuff 25th November, it never came, they've ignored countless emails, there isn't anyone answering the phones, finally managed to get my money back through my visa company and charge back. Never again, please avoid, they're not worth the hassle.”
Helpful Report
Posted 7 years ago
Joe
Verified Reviewer
“Shocking worst company ever avoid it only ends in disappointment”
Helpful Report
Posted 7 years ago
Empstolexmas
Verified Reviewer
“Omg run for the hills, zero score late order no coms, paypal involved and xmas gifts gone, pity really as it could of been a brill site. Avoid!!”
Helpful Report
Posted 7 years ago
Jon
Unverified Reviewer
“Terrible customer service, Terrible attitude, spoke over me and cut me off, extremely rude for a customer service agent. It has been a month since i placed my order and still nothing has arrived. they claim it is the courier but they wont simply call them to resolve it, they tell me i have to call them (and sit on hold for 40 minutes every time). By far the worst ever management of an online clothing company i have ever experienced. Will never shop with them again.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Sold me a chrome batman funko pop that they then canceled. Here's a novel concept. Don't sell items you won't be able to fulfill.”
Helpful Report
Posted 7 years ago
Alak
Unverified Reviewer
“the return and refund process was appalling. it took near 2 months and dozens of emails to finally get my refund, and they sent a check instead of refunding my debit card. never again!”
Helpful Report
Posted 7 years ago
EMP UK is rated 2.4 based on 109 reviews
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