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EMP UK Reviews

2.3 Rating 112 Reviews
32 %
of reviewers recommend EMP UK
Company Reviews Questions Metrics
2.3
Based on 112 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 16%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
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Fiona
Unverified Reviewer
“Think very carefully before you part with your money with this shambles of a company. Placed an order on 11th December with "guaranteed Christmas delivery". Lie number 1! On the 21st I made a phone call to them because I was starting to worry my parcel wouldn't arrive in time for Christmas and the items are gifts. I waited for 25 minutes for somebody to answer the phone. I was told my items had been dispatched 2 days after I placed the order. Lie number 2! The online tracking info said that it hasn't even been received by Royal Mail yet Pinocchio told me that RM just hadn't updated their info yet. Lie number 3! Pinocchio said he'd phone RM for me and see what's going on. Lie number 4! I waited for a call back. Goodness knows what Pinocchio was doing whilst pretending to phone RM! Maybe he was polishing his ever growing nose! Or getting tips from Mr D Turpin?! So Pinocchio called back and said he'd spoken to RM, lie number 5, and that they have had my parcel since the 14th. Lie number 6! They just haven't had chance to update their info online because there's a backlog of parcels in my area. Lie number 7! "It will be with you tomorrow or Saturday". Lie number 8!. It will definitely be with you by Christmas. Lie number 9. How do I know that these were all bare faced lies? Because when my parcel didn't show up I called RM myself who categorically have not even received the parcel from EMP. So not only will this unscrupulous company happily take your money with a false guarantee of Christmas delivery, but their staff are stupid enough to tell the biggest whoppers of all time, insulting the intelligence of their customers and ruining the joy of giving gifts. I hope Pinocchio gets splinters from his rapidly growing nose!”
Helpful Report
Posted 7 years ago
Stephen
Verified Reviewer
“Terrible terrible terrible customer service. Goods arrived damaged (with no hint of damage to the actual packaging...), attempted to contact EMP for assistance, and no response. By contact I mean: website enquiry form, email, telephone, Facebook... No help at all. Avoid.”
Helpful Report
Posted 7 years ago
Susan
Verified Reviewer
“You are ignoring all of my correspondence, read my messages and ignored me. I have been on hold overall for 6 hours. My item has not arrived, you have the incorrect address even though I gave you the correct one over the phone. This is appalling. After waiting over 45 mins on hold the phone was answered and then hung up. No emails have been replied to now I am stuck with out gifts, no refund and no answers. Awful”
Helpful Report
Posted 7 years ago
BrigitteC
Verified Reviewer
“I have ordered from EMP multiple times and even paid for the backstage pass. Everything is ok if you get your parcel with everything in it. One time they let me know that an item was missing and that it would be sent to me later. I get fairly regular update and then rec'd the item. I didn't receive one item although it was showing that it was included in my order on the site. I emailed customer service and used their contact us form. 5 times over a month over various issues and orders. Not heard back. Rang 3 times but usually gave up around the 10 minute mark but then decided to wait today. 22 minutes before someone picked up. I was told by Ramona (customer service rep) that my order wasn't going to be fulfilled and I was notified on the invoice (because there were zeros) on the invoice. No email, apology or explanation as to why I wouldn't receive it but I could go online and order it again. I had a discount when I ordered but they couldn't help me get the coat at the same price. She was snarky & rude and I felt her response was 'it's not my problem. you want it buy it again. it's not coming.' Not once did I receive an apology for not receiving my item or for any confusion. I need customer service with shopping. You need to know that you feel like if there is a rpoblem that it can be rectified. Right now I'm waiting on 3 refunds and I wanted to ask about them but I was so worked up by everything else that I forgot. I'm hoping to get my money back soon as it's quite a lot now! I would not recommend shopping with them unless you know that you will never need any service from them at all and it's ok if you don't get your full order.”
Helpful Report
Posted 7 years ago
J Gaston
Verified Reviewer
“Absolutely atrocious customer service. Ignoring several emails, facebook messages. Phone lines don't even work due to "technical issues" avoid like the plague. My order still shows as processing after a week and ther is no option to cancel. It's probably going to be a battle getting it canceled.”
Helpful Report
Posted 7 years ago
Louise
Verified Reviewer
“Ordered Christmas stuff 25th November, it never came, they've ignored countless emails, there isn't anyone answering the phones, finally managed to get my money back through my visa company and charge back. Never again, please avoid, they're not worth the hassle.”
Helpful Report
Posted 7 years ago
Joe
Verified Reviewer
“Shocking worst company ever avoid it only ends in disappointment”
Helpful Report
Posted 7 years ago
Empstolexmas
Verified Reviewer
“Omg run for the hills, zero score late order no coms, paypal involved and xmas gifts gone, pity really as it could of been a brill site. Avoid!!”
Helpful Report
Posted 7 years ago
Jon
Unverified Reviewer
“Terrible customer service, Terrible attitude, spoke over me and cut me off, extremely rude for a customer service agent. It has been a month since i placed my order and still nothing has arrived. they claim it is the courier but they wont simply call them to resolve it, they tell me i have to call them (and sit on hold for 40 minutes every time). By far the worst ever management of an online clothing company i have ever experienced. Will never shop with them again.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Reviewer
“Sold me a chrome batman funko pop that they then canceled. Here's a novel concept. Don't sell items you won't be able to fulfill.”
Helpful Report
Posted 8 years ago
Alak
Unverified Reviewer
“the return and refund process was appalling. it took near 2 months and dozens of emails to finally get my refund, and they sent a check instead of refunding my debit card. never again!”
Helpful Report
Posted 8 years ago
EMP UK is rated 2.3 based on 112 reviews
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