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EMP UK Reviews

2.4 Rating 105 Reviews

34 %

of reviewers recommend EMP UK

Company Reviews

2.4

Based on 105 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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EMP UK 1 star review on 5th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order 6th September 2022. Advised would be delivered before 16th September. They incorrectly refunded an item twice (that was done at the end of August) and I have paid them back one of the refunds (on 12th September). Chased them on 15th September to see where my order was (as it doesn’t confirm dispatched) and my account had a block on it because of the refund they had given. Nobody had told me. Have queried this with this via there alleged ‘customer service’ chat portal on four occasions with no response. Have emailed them which received a standard acknowledgement advising a response in 48hrs but were now a week down the line and I have heard absolutely nothing from them. Tried ringing a number I found for them but surprise surprise, nobody answered. £173 quid out of pocket, no items received as order not dispatched yet, no response to my chat messages or email and they don’t answer the phone. Customer Services? You’re having a laugh!!! Absolute joke of a company.”

Posted 1 year ago

“SCAM SCAM SCAM SCAM. These guys ignore your emails and requests as soon as your order is placed and payment is processed. Very bad supplier, do not order.”

Posted 1 year ago

“Terrible app . Constant notifications. Discounts with conditions attached. Returns service a nightmare. No customer service. Shoddy products and sizing. VIP / BACK STAGE a rip off . Don't waste your money or time with these chancers .”

Posted 1 year ago

“Before and After store. The most obstructive return I have ever had. This company should not be allowed to operate. No paperwork with delivery. Email to return then a questionnaire from them, then another email back from them to which I had to reply BY RETURN or my I would not be able to progress return. Then another email back saying package had to go to PO and the postage receipt emailed to them WITHIN 48 Hrs or no return. Then nothing. Had to chase to check item received. Two more emails back last one saying refund in account within 10 DAYS. DREADFUL COMPANY. You have been warned! Oh and item was photographed undone, when done up not enough material in garment. Very poor.”

Posted 5 years ago

“Still waiting for a refund. Been 3 months and many emails. Will never order from them again”

Posted 9 months ago

“Terrible do not order from this company! No email to confirm delivery dates No email to advise of order delays Delivery fee expensive and slow No help from customer services just stand answers and apologies Used their returns process via Royal Mail. Royal tracking confirmed returned yet EMP say not received. Money not returned within 10 days as per company policy It’s a scam and very much doubt I’ll get my money back. Be warned!”

Posted 10 months ago

“Probably need check staff for properly ability for this job. Sending wrong size stuff. Second time. Customers need return, spend money, time. Which body and brains condition should be for mixing 3XL and M??? Exclusively pure.”

EMP UK 1 star review on 5th September 2022

Posted 1 year ago

“Do not use!! Terrible company!!!!! Awful service. Avoid. Ordered a shirt and 3 weeks later the item hasn’t arrived. And was never received by Royal Mail. Contacted their customer service and was given a very vague answer and no real update and told different things. Was told I’d have to re order the now out of stock item. Wouldn’t recommend!! Their customer service is terrible. They lie. Avoid!!!”

Posted 1 year ago

“ORDERS COME FROM EUROPE....NOT UK. BLOODY CON! AVOID!”

Posted 2 years ago

“Very nice products indeed. BUT... when they sent me an AC/DC beer glass, the red logo was smudged and damaged, so I returned it. A week later they sent me exactly the same glass back again, rather irritatingly, which had obviously gone back into stock. Clearly no one had checked it before sending it out, even though it was a replacement and you'd like to think there would be some thought towards care and not inconveniencing me further. They wanted me to return it again, so I suggested they might like to offer me something for my inconvenience, as this was now my third attempt to get a decent glass. They said no. There was no flexibility at all. It's really disappointing. I've been a repeat loyal customer. I gave up at this point and am stuck with a useless damaged glass. EMP's treatment of customers when things go wrong is NON-EXISTENT. I told them so, told it's really poor and that I had spent close to £100. Still they didn't care. I wrote to the MD and he ignored me too. I simply wanted some basic courtesy and to receive the glass I paid for. I received neither.”

Posted 4 years ago

“love it great stuff and merch and great customer service”

Posted 5 years ago

“There products are stylish and always good quality. Their delivery is quick and if I every I have any queries they are very helpful.”

Posted 5 years ago

“The products are of excellent quality, and the delivery time was spot on, and I was kept well informed. Not only that, the staff were super welcoming and I'll definitely be returning soon. ^-^”

Posted 6 years ago

“After purchasing an item from EMP I have had hundreds of hacking attempts made on the email address I used, and all have originated from roughly the same location as the companies main office, giver ot take a few miles, never order from this company!”

Posted 2 months ago

“I ordered something dec 20th and it’s January 25th and still being prepared. They have no real customer service and I’ve reach out 4xs no response”

Posted 3 months ago

“I have been a regular customer of EMP for many years but no longer. Recently I spent approx £60 on items for Christmas gifts. I paid the usual way though paypal, but on checking my account discovered they had taken payment twice. In investigation through PayPal shows they took the money once as a regular purchase and had also set up the payment as a recurring payment which also came out of my account! I cancelled the recurring payment and then tried to contact EMP Customer Service through their online chat and it was so poor - whenever anyone tried to type a messge the chat would close down. So I emailed them. Not only did they deny any knowledge of the duplicate payment but they were very abrupt and rude. I raised a dispute with Paypal and after much running about, received what I thought was a refund for the duplicate charge. I was wrong. They had actually CANCELLED my order so it appeared as if I'd received a refund for the duplicate payment, but in fact I have still been charged the extra payment and I don't even have an order to show for it. So now I am having to go through the rigmarole of another dispute with Paypal to get what is owed me. I am genuinely upset and appalled after being such a loyal customer. I can only assume from the other poor reviews on here that others are suffering with their inability to refund money too. I wil never use them again.”

Posted 4 months ago

“Always god clothes but that’s the curse, as the delivery is absolutely awful. Each time it gives me a delivery date of 4-7 days but my order doesn’t come for about 2 weeks. I should try to find a place which does better delivery in 2023 but as I said EMP have a great selection of cloths and that’s the curse of the infernate loop of slow delivery frustration”

Posted 7 months ago

“Still waiting for refund from April had used this site for a while and never thought I'd be warning others to not use it but if they can rob me of my hard-earned cash when I can only work part-time they deserve to not have any loyal customers at all.....remember what goes around comes around”

Posted 7 months ago

“Used to be a great company and we have had lots of great clothes from them, customer services used to be great, but over last 6 months or so they take pay ment for orders for things they son't have in stock, take ages to tell you they arent in stock, you od eventually get a refund but takes a while. Most recetn order they are trying to say they gave a dobule refund on a previous order, We can see on our online bank acoount that they didn't. It is still unclear if items we want are in stock and there is no phone number for us to contact them - just a chat function thing, they have really gone downhill, not sure if it is Brexit related supply issues? We are still working ot resolve this but not easy when communicating with chat function and no opportunity to speak to a human. N.B The issues are recent - they used to be a great company to deal with”

Posted 9 months ago

“Extremely poor customer service , took almost 2 months to get a proper refund and even then they deducted costs they had originally agreed to cover. They appear to be set up adequately from on IT perspective. Couldn’t provide return labels and the accounts department work manually Avoid purchasing with this company at all costs !!!”

Posted 9 months ago

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EMP UK is rated 2.4 based on 105 reviews