“SCAM SCAM SCAM SCAM. These guys ignore your emails and requests as soon as your order is placed and payment is processed. Very bad supplier, do not order.”
“Placed an order 6th September 2022. Advised would be delivered before 16th September.
They incorrectly refunded an item twice (that was done at the end of August) and I have paid them back one of the refunds (on 12th September). Chased them on 15th September to see where my order was (as it doesn’t confirm dispatched) and my account had a block on it because of the refund they had given. Nobody had told me. Have queried this with this via there alleged ‘customer service’ chat portal on four occasions with no response. Have emailed them which received a standard acknowledgement advising a response in 48hrs but were now a week down the line and I have heard absolutely nothing from them. Tried ringing a number I found for them but surprise surprise, nobody answered.
£173 quid out of pocket, no items received as order not dispatched yet, no response to my chat messages or email and they don’t answer the phone. Customer Services? You’re having a laugh!!!
Absolute joke of a company.”
“Probably need check staff for properly ability for this job. Sending wrong size stuff. Second time. Customers need return, spend money, time. Which body and brains condition should be for mixing 3XL and M??? Exclusively pure.”
“Terrible app .
Constant notifications.
Discounts with conditions attached.
Returns service a nightmare.
No customer service.
Shoddy products and sizing.
VIP / BACK STAGE a rip off .
Don't waste your money or time with these chancers .”
“Customer service is really poor, and the delivery times seem to have got longer.
I have been shopping with them for many years and a paid up VIP.
However its noticeably got more expensive and the delivery times longer, and the returns process is poor.
It can take over a week on receipt of your return to receive either a refund or your replacement. They won't send a replacement until they have received and processed the return.
This can take several weeks in which time the item you wanted is out of stock or NLA.
I did contact EMP for comment before posting but received no response.”
“Do not use!! Terrible company!!!!!
Awful service. Avoid. Ordered a shirt and 3 weeks later the item hasn’t arrived. And was never received by Royal Mail. Contacted their customer service and was given a very vague answer and no real update and told different things. Was told I’d have to re order the now out of stock item. Wouldn’t recommend!! Their customer service is terrible. They lie. Avoid!!!”
“Absolute shambles of a company. They make so many mistakes. In my last order (which will be my last), they sent me a hoody instead of tracksuit bottoms. They are refusing to refund me until I take the time to go out and send the wrong item back to them. I will then have to wait for them to receive it, give them 48 hours to process it and wait 3-5 working days to get the correct item. They just make excuses for their poor customer service so not surprised that they are not recommended at all. Buy elsewhere to save all the time wasted and hassle you get with this company.”
“There stuff is ok but you can get it all on Amazon a damn site cheaper. For example pack of 5 black fruit of the loom teeshirts on EMP is around 35 quid for a set. On Amazon there 15 quid for set. Brandit is also a popular brand on EMP merch. But again go on Amazon or any other site and you'll get it cheaper along with free postage too. The band merch stuff sure that's more or less legit on pricing when you go on to the band's ofically merch store which I prefer doing over using a 2nd carrier like EMP as at least I know the band I'm supporting is getting there profit but personally EMP merch is a rip off when you compare prices ellse where with what ever the brand was your buying. Now I just get brandit clothing off Amazon instead.”
“Never had a problem until today. I had ordered 2 items and applied a discount code that was being advertised on their site at the time. The invoice shows the discount "£12 off" was applied to the whole order. Sadly I had to return one item (the cheaper one) but was refunded only a partial amount. I queried this using their "chat" service. The response was delayed and then short, unhelpful and rude. They said the main part of the order wasn't valid for the voucher but did not explain why, or the terms and conditions of said discount code. When I asked for further clarification as to why a sale item was valid and not a full price one (as their other offers normally say the opposite), they provided a screenshot with the phrase "we have proof". This merely showed the total transaction amount at their end, not evidence that the discount code only applied to refunded item. I pointed this out and they said "you were refunded the correct amount". I gave up after that as it was clearly a waste of time. Even if I have misunderstood the t&cs, the interaction didn't need to be so rude or unhelpful.”
“The clothes are lovely style wise but the quality compared to the high prices is not great .I paid over 129 for a coat after one day of wear it gone all bobbily not good also found it wasn't sitting right and found I was prespiring due to the cheap quality of the material”
“Pathetic. I made an order 4 days ago. Only this morning at 8:30 i got a message that some of my items are unavailable. I tried cancelling the whole order just to be told it's too late. Double standards,huh? It's not too late for you to change it but it is for me? Now I need to wait for the delivery send it back and hope I can have a refund MINUS the delivery charge. Their customer service is non existent. Utterly unprofessional and unhelpful.”
“Recieved correct items but found sizes were so inconsistent that I had to return 4 out of 6 to be exchanged 2 for S and 2 for L. I recieved replacements that were nothing like what I ordered. Spent 3 weeks trying to get correct items sent then finaly asked for a refund. They ignored emails so opened a claim through PayPal they have had nearly a week and still not responded to PayPal or myself. Poor excuse for a company. Treat customers like rubbish don't get the support you would expect, not a single helpful or professional person to be found within this company. Starting to think I will never get my money back. Shame on you EMP!”
“Although products ok, customer service is beyond a joke!!!
Normally a 2xl but decided to order a 3xl. One item was a medium at best. Needed item for a gig as I’m a musician so stated on docs it was needed by a certain date (4 days later). I did originally order in plenty of time. Replacement didn’t arrive til 10 days after the event.
Tried calling - don’t take calls due to COVID… Come on now you’ve had 18 months to solve that one and this call was made when all restrictions had been lifted. Told to email so did. No response. Tried on chat and spoke with Sam who was useless at best. Wanted to register a complaint so told to email. Emailed again, no response. Emailed again asking for them to reply and guess what? Yep you guessed it - no response!!!
Avoid this lot like the plague - they don’t care one jot about their customers. Other reviews say this too…”
“Ordered some stuff for sisters birthday, All arrived great and good quality, Unfortunately didn't fit. Returned items and got told refund was gunna be in my bank within 3 days. So ordered again .. 4 weeks later still no refund. Spoken to 3 different customer service people who all keep telling me different things. Don't expect a refund off this site they just scam you.”
“SCAM - Refusing to refund my money
I placed my order last month and it has never arrived. I contacted them multiple times regarding the delayed delivery and they kept advising it will be with me soon. Over a month now and it's still not here. They now claim the items have been lost and asked if i would prefer a refund or a replacement. I request the refund and have now had to request this a further 3 times. They are refusing to refund me for the items. I have also had to dispute this via PayPal. Having read all the reviews regarding them refusing to refund other people I have little hope of getting my money back. I doubt they even posted the item in the first place, the tracking only ever said that EMP advised they've sent it to Royal Mail, never anything further.”
