EMP UK Reviews

Name: EMP UK
Rating: 2.34

2.3 Rating 112 Reviews

32 %

of reviewers recommend EMP UK

Company Reviews

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Metrics

2.3

Based on 112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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EMP UK 1 star review on 1st September 2024

Anonymous

EMP UK 1 star review on 5th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item from Beforeandafter Store and was sent the wrong size. Having returned the item to’CHINA’ as instructed at a horrendous cost to myself they are now backtracking on my refund. Reason being used by them is’ Order Number is wrong’ which is odd as all the e-mail correspondence from them quotes the same number from the very start. Every excuse under the sun is being used to not return my money. If I had known the order was coming from CHINA I wouldn’t have made it. Disgusting treatment from them and they deserve to be blacklisted.”

Helpful Report

Posted 6 years ago

“Before and After online clothes store. Absolutely appalling. I will never order anything from them again. Very poor quality dress when it arrived - in fact I couldn't even get my head through the hole in the top of the dress. The returns policy is complex and very demanding but even when everything is complied with no refund has yet been received - 13 days after proven tracked receipt of the returned goods. Dreadful”

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Posted 6 years ago

“Great clothes and service , never had a problem with deliveries . The only problem I've had is 2 pairs of the same make of jeans in the same size being 2 different sizes ...”

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Posted 6 years ago

“Bad experience, I was told my item was shipped 24 days ago and whenever I email, they say the product is still in transit !!”

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Posted 6 years ago

“poor quality goods.”

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Posted 6 years ago

“Thank you so much,Excellent service from start to finish,order delivered very quickly,all the items are Fantastic,my Granddaughter is going to be so happy with her Christmas presents.Will definitely use you again,Many Thanks and have a Great Christmas and a Very Happy new year 😊😊🌲”

Helpful Report

Posted 6 years ago

“Before and After store. The most obstructive return I have ever had. This company should not be allowed to operate. No paperwork with delivery. Email to return then a questionnaire from them, then another email back from them to which I had to reply BY RETURN or my I would not be able to progress return. Then another email back saying package had to go to PO and the postage receipt emailed to them WITHIN 48 Hrs or no return. Then nothing. Had to chase to check item received. Two more emails back last one saying refund in account within 10 DAYS. DREADFUL COMPANY. You have been warned! Oh and item was photographed undone, when done up not enough material in garment. Very poor.”

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Posted 7 years ago

“love it great stuff and merch and great customer service”

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Posted 7 years ago

“Balls up the order ignored my phone calls and still after month not had a refund , shockingly bad customer service, avoid like the plague”

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Posted 7 years ago

“they have fixed issues with custorem service”

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Posted 7 years ago

“Good delivery time, with excellent range of stock.”

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Posted 7 years ago

“There products are stylish and always good quality. Their delivery is quick and if I every I have any queries they are very helpful.”

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Posted 7 years ago

“I'm a geek and this gave me numerous nerdgasms! Found the perfect Infinity War t-shirt to wear to the opening night.”

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Posted 7 years ago

“The products are of excellent quality, and the delivery time was spot on, and I was kept well informed. Not only that, the staff were super welcoming and I'll definitely be returning soon. ^-^”

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Posted 7 years ago

“Eventhough what I bought wasn't exactly what I was looking for it was easy to return it and very friendly contact. Delivered on time too”

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Posted 7 years ago

“Great service, arrived promptley and good value”

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Posted 7 years ago

“Their clothing range is good quality and alternative .the service is very good and prices are reasonable .”

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Posted 7 years ago

“everything went wrong, avoid avoid avoid, have conacted watchdog and trading standards, see their reviews on test pilot”

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Posted 7 years ago

“Terrible. No customer service. Orders don't come most of the time and are just randomly refunded without explanation. Make sure you use paypal if you want to risk using these guys.”

Helpful Report

Posted 7 years ago

“Have just had a partial refund from an order from 7 weeks ago. No email to explain why I haven't been sent my items. I don't think they have a customer services team at this company.”

Helpful Report

Posted 7 years ago

EMP UK is rated 2.3 based on 112 reviews