“I am a regular customer of EMP, buying a wide variety of media products (CD, vinyl LP's and occasionally concert DVD's) and band and fan merchandise through them, also jewellery, clothing and accessories from such respected brands as Alchemy Gothic, Spiral, EtNox and Toltecs Amulet. They have a range of releases and merchandise exclusive to them which is also of the very best quality. Everything they sell is brand new, officially licensed and top quality. In four years of making dozens of orders via their website, I have never ever had occasion to complain about anything bought through them. Their customer service and communication over orders, re-stocks, occasional delays, etc. has been second to none. As a member of their "Backstage Club", I receive regular discounts and a variety of free items (t-shirts, CD's, rain capes, tote bags, petrol lighters, stationery items, etc.) with most orders -plus free shipping within the UK. EMP are one of the very largest companies in the world for rock merchandise and they have got where they are by being the best and also very competitive. I cannot recommend them highly enough.”
“A wide choice of heavy metal/rock goth bands, film, tv, clothing that all the family wears. Nice quality unlike some other online shops and easy to return unwanted items”
“Fantastic products of a very high quality. Prices very reasonable and delivery service was exceptional. Will definitely be using again and also considering joining their V.I.P customer group.”
“the return and refund process was appalling.
it took near 2 months and dozens of emails to finally get my refund, and they sent a check instead of refunding my debit card.
never again!”
“EMP has a VIP subscription for their customers which grants you free shipping and access to new stock before anyone else. They also offer discount codes and a free gift with every purchase over £10.00 if you are a VIP member, it costs under £10.00 for the year which is really good value for money!
I ordered some clothes for a friends birthday, they were delivered quickly and the quality is great. I forgot to add an item to this order which was only £9.99 but because of the VIP membership I was able to order them seperatley without having to pay another shipping cost.”
