EMP UK Reviews

2.4 Rating 105 Reviews
D
Happiness Grade

EMP UK have a Customer Happiness Grade of D. Customers love their prices and delivery but are unhappy with their returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
Ordered loads of themed T-shirt’s of various sizes and styles and really pleased with them - good quality and price and acceptable fits
- Kate Vaughan
Excellent just excellent order a mug on here acdc mug absoultely gorgeous outstanding condition. I've ordered some more items and I've not had any problems with any items I've received so far very good price excellent delivery postage and packaging.
- Lisa
Excellent price and quick delivery
- Debbie
A

Delivery - Fast

90.00%
Industry Average
Always god clothes but that’s the curse, as the delivery is absolutely awful. Each time it gives me a delivery date of 4-7 days but my order doesn’t come for about 2 weeks. I should try to find a place which does better delivery in 2023 but as I said EMP have a great selection of cloths and that’s the curse of the infernate loop of slow delivery frustration
- Christian
Items perfect with great prices. Very quick delivery. Out of work at moment but back soon and definitely will be ordering again.
- Ger l
Always pleased Delivery pretty quick and although quite expensive never had a problem with the quality of the clothes
- Gail
F

Returns Process - Difficult

0.00%
Industry Average
Terrible do not order from this company! No email to confirm delivery dates No email to advise of order delays Delivery fee expensive and slow No help from customer services just stand answers and apologies Used their returns process via Royal Mail.
- Hayley B
Terrible app . Constant notifications. Discounts with conditions attached. Returns service a nightmare. No customer service. Shoddy products and sizing. VIP / BACK STAGE a rip off . Don't waste your money or time with these chancers .
- Paul Thurgate
However its noticeably got more expensive and the delivery times longer, and the returns process is poor.
- Anonymous
F

Refunds - Difficult

20.00%
Industry Average
Really bad experience with the parcel not arriving . The order was made 2 December and it wasn’t delivered from a Christmas gift . Went to PayPal and they sorted an immediate refund. Very poor service .
- ""
I raised a dispute with Paypal and after much running about, received what I thought was a refund for the duplicate charge.
- Charlotte
Still waiting for refund from April had used this site for a while and never thought I'd be warning others to not use it but if they can rob me of my hard-earned cash when I can only work part-time they deserve to not have any loyal customers at all.....remember what goes around comes around
- Elaine Grimshaw
D
53.33%
Industry Average
I ordered something dec 20th and it’s January 25th and still being prepared. They have no real customer service and I’ve reach out 4xs no response
- Anonymous
Really bad experience with the parcel not arriving . The order was made 2 December and it wasn’t delivered from a Christmas gift . Went to PayPal and they sorted an immediate refund. Very poor service .
- ""
In investigation through PayPal shows they took the money once as a regular purchase and had also set up the payment as a recurring payment which also came out of my account! I cancelled the recurring payment and then tried to contact EMP Customer Service through their online chat and it was so poor - whenever anyone tried to type a messge the chat would close down.
- Charlotte