“Fanatics.com
is a horrible company. Don’t order from them!!! Their website advertises “Order Now to Receive before XMas.” I clicked the link and bought one of their extremely overpriced jerseys only because it was the only company who could deliver by Christmas. I receive a “order processing” email the same day that reads my order will be delivered on January 6th!?! Since you can’t reach customer service by phone, I spent nearly an hour trying to go through their cs “chat” who advised that my order would be “shipped” by Christmas. They offered to refund 10%. They then ended the chat. I’m furious! Their website is still advertising to “order now for X-Mas Delivery! They are crooks.”
“I will never use this company again. No customer service. I tried to cancel an order and they said it was too late, yet it hasn't been shipped yet and it hasn't been 12 hours. I would not have bought thru them if I knew the product would come after Christmas. The estimated arrival date was much different than the date after the order. I dont like dishonesty.”
“Ordered a jersey back in September for a Brithday present for late November, but still haven't received it the shipping date keeps getting movers, and has changed 4 time. The jersey still might not make it to use as a Christmas present. I would never ever order from this company ever again. They are garbage. The first shipping date was for mid November and now it new shipping date is December 12th to 14th wtf!!!”
“I’d give them -stars if I could. Placed a large order was supposed to be $200 with my code. Told me I did not place order with code and charged me regular prices. Part of my order has not been delivered and it’s been 3 weeks. Worst customer ever!”
“Very disappointed I have purchased coke to $500 and their AI just hung up in me. I ordered two FOFA ball at 65 a piece, which Dicks has them for 45 in a box, I received the balls in Plastic bag .. these are for gifts. I’m done not using them again!”
“The quality of the screen print is horrible. Nothing like the photo on the site. Defiantly would not use again. There also don’t allow returns. Also I keep trying to upload image for you all and it’s not working. I find that interesting that it wouldn’t let me.”
“Item will likely arrive lately, and the Chat agent and supervisor were completely unhelpful--mostly because Fanatics doesn't bother to track its packages, so they couldn't tell me anything.”
“First time buyer, worst experience ever on all ends! Company should fold, revamp quickly or close their doors permanently! No time or patience for any further comments!”
“My package arrived ripped open and looking like it had been run over by a truck. I used both the chat feature and telephone to try to get a 100% refund. The chat representative said he refunded the $9.99 return fee but did not. The telephone agent did refund the $9.99 return fee but she did not refund the shipping fee, which was the source of the problem. Why should I pay the shipping charge when the package arrived damaged? I will NEVER order from Fanatics again.”
“My package arrived ripped open and looking like it had been run over by a truck. I used both the chat feature and telephone to try to get a 100% refund. The chat representative said he refunded the $9.99 return fee but did not. The telephone agent did refund the $9.99 return fee but she did not refund the shipping fee, which was the source of the problem. Why should I pay the shipping charge when the package arrived damaged? I will NEVER order from Fanatics again.”
“Horrible! I returned an item and never recieved my return money. They told me to check with my financial institution which I did and nope nothing wrong on that end. Bunch of scammers.”
“Placed an order for 4 performance shirts. Was sent one that was 100% cotton not the polyester that is quick dri. Called and was told that they can't refund but that someone would reach out to me in 72 hours. 5 days later and I have heard nothing. Please don't order from this company.”
“If possible, I would give this company zero stars. My package was delivered to the wrong address the photo taken of the delivery was not a house let alone my house. When I called to report this, I was told I had to wait 3 business days to report the lost package. DO NOT ORDER FROM THIS COMPANY!!!!”
“I've ordered from Fanatics a couple of times. Each one a more awful experience than the last. My most recent purchase of a skort sealed the deal. This is the worst customer service I've ever had, ever. Buyers beware, especially if you should need to contact someone live. Good luck if you buy from them! Seriously.”
“Garbage customer service. Ordered a hat on June 22, they claim it was delivered on June 28. The problem was it could not have been delivered because their ordering system cut off the street address - not the first time I’ve had this happen (once with paypal checkout and now with Apple Pay). I spoke with a customer service manager on June 28 and spent a half hour explaining the situation. She claimed she couldn’t do anything for 72 hours but would ship a replacement on July 2 and send confirmation. On July 3 I had heard nothing so I again contacted their customer service department who claimed it was delivered. I again explained how it could NOT have been delivered because their system cut off the street address. They said they would have to wait another 72 hours. Beyond ridiculous for a problem THEIR system created. They’ve lost my business.”
