“I like shopping with them but the last two products I ordered are junk. Two hoodies. They don't fit right and appear stretched out. They are definitely not the true size I wear. I would caution anyone from purchasing them. Highly disappointed with the quality of the product. Not happy.”
“The quality of the screen print is horrible. Nothing like the photo on the site. Defiantly would not use again. There also don’t allow returns. Also I keep trying to upload image for you all and it’s not working. I find that interesting that it wouldn’t let me.”
“First time i went to American Fanatics it was mid August. Melville diagnosed my Dodge Caliber free of charge. They are very friendly and professionalism is on another level.
Then on Monday the 7th September i took the car back to American Fanatics guess what within 3 hours my car was fixed. Now i enjoy driving my car without that noise
Thanks Melville and Craig for fixing my car and to the rest of your staff keep up the excellent customer service. From that Monday you have a new customer
Thanks guys job well done.”
“Item will likely arrive lately, and the Chat agent and supervisor were completely unhelpful--mostly because Fanatics doesn't bother to track its packages, so they couldn't tell me anything.”
“First time buyer, worst experience ever on all ends! Company should fold, revamp quickly or close their doors permanently! No time or patience for any further comments!”
“My package arrived ripped open and looking like it had been run over by a truck. I used both the chat feature and telephone to try to get a 100% refund. The chat representative said he refunded the $9.99 return fee but did not. The telephone agent did refund the $9.99 return fee but she did not refund the shipping fee, which was the source of the problem. Why should I pay the shipping charge when the package arrived damaged? I will NEVER order from Fanatics again.”
“My package arrived ripped open and looking like it had been run over by a truck. I used both the chat feature and telephone to try to get a 100% refund. The chat representative said he refunded the $9.99 return fee but did not. The telephone agent did refund the $9.99 return fee but she did not refund the shipping fee, which was the source of the problem. Why should I pay the shipping charge when the package arrived damaged? I will NEVER order from Fanatics again.”
“Horrible! I returned an item and never recieved my return money. They told me to check with my financial institution which I did and nope nothing wrong on that end. Bunch of scammers.”
“Placed an order for 4 performance shirts. Was sent one that was 100% cotton not the polyester that is quick dri. Called and was told that they can't refund but that someone would reach out to me in 72 hours. 5 days later and I have heard nothing. Please don't order from this company.”
“If possible, I would give this company zero stars. My package was delivered to the wrong address the photo taken of the delivery was not a house let alone my house. When I called to report this, I was told I had to wait 3 business days to report the lost package. DO NOT ORDER FROM THIS COMPANY!!!!”
“I've ordered from Fanatics a couple of times. Each one a more awful experience than the last. My most recent purchase of a skort sealed the deal. This is the worst customer service I've ever had, ever. Buyers beware, especially if you should need to contact someone live. Good luck if you buy from them! Seriously.”
“Garbage customer service. Ordered a hat on June 22, they claim it was delivered on June 28. The problem was it could not have been delivered because their ordering system cut off the street address - not the first time I’ve had this happen (once with paypal checkout and now with Apple Pay). I spoke with a customer service manager on June 28 and spent a half hour explaining the situation. She claimed she couldn’t do anything for 72 hours but would ship a replacement on July 2 and send confirmation. On July 3 I had heard nothing so I again contacted their customer service department who claimed it was delivered. I again explained how it could NOT have been delivered because their system cut off the street address. They said they would have to wait another 72 hours. Beyond ridiculous for a problem THEIR system created. They’ve lost my business.”
“I ordered a university of Tennessee Hawaiian shirt for my son. 23 days later when I received it I got a three dollar swap meet shirt with iron Ons on it. Do not order from this company I have never been so disappointed and a product I ordered online and I order a lot.”
