“I have been ordering from Fanatics for several years. Over the past 6 to 8 months now have been receiving horrible customer service, shipping delays, defective items, and wrong items being sent to me. When trying to resolve these issues I have been receiving nothing but the runaround with this company. I return items as requested to receive my refund and it took me over 3 months of back and forth emails to finally receive my refund. When requesting items to be reshipped to me when sent wrong items or items that were damaged this also took upwards of several months to receive items to be reshipped after back and forth emails to the company. When you are spending hundreds of dollars on a single item this should not be the type of service you are getting from a company. Absolutely horrible!!! Definitely other companies out there that sell the exact same items and will treat you way better.”
“Their sportsbook is very misleading on their promos . They are extremely difficult to get anywhere with on the customer service end . Don't waste your time to many other sites”
“They can't deliver what is ordered and keep blowing you off when you try to reach a resolution about it. I filed a complaint with the BBB of Florida. Save yourself the hassell and don't order from them.”
“I should have read the reviews before buying from this site!!
I ordered a custom baseball shirt for my nephew who was visiting from another country. The order was delayed (it said "Processing" for over ten days) so when I realized that it would not arrive on time, I asked them to cancel it and refund me because I would have to go out and acquire another gift for him. The rep said they could not cancel the order but that I could ask for a refund only after the "expected delivery" date. It arrived 7 days after the expected delivery date and I contacted them again. Then they said that because the order was customized, they could only offer me a 10% discount. I said I did not need the product anymore as it did not deliver by the promised date and my guest had already left the US. It was a futile and frustrating exchange so I resorted to disputing this with Paypal. This is a horrible company and the customer service is even worse. I do not recommend”
“This was not the first and it will be the last time ordering from fanatics this website is a scam or it should be labeled that way every order will take months and when it comes if it comes it will not be in the package or it will be wrong item. Horrible service! Customer service offered a coupon with less % off then online offered this is a spit in customers faces.”
“Return policy is garbage! Company thinks it's ok to tell you how to spend your money. They will never have my business again,. I'd strongly suggest you shop elsewhere.”
“I just bought an authentic Adidas Winnipeg Jets Kyle Conner jersey/sweater from fanatics for $280. They shipped it without wrapping the jersey and stuffed it into a little bag. So if, during shipping, it was ripped open, it would get ruined. The bag was so small it came all wrinkled. I bought the Adidas jersey over the fanatics for the better quality. I have bought fanatic clothing before and was thin garbage. So instead of getting a nicely wrapped and boxed fanatics jersey, if you order a $280 Adidas jersey, you get punished. I was going to get a Connor Hellebuyck jersey, too, but never again! Your loss fanatics! You trash!”
“I ordered a Josh Allen jersey and received a Steelers sweatshirt. All emails were sent back to me when I attempted to contact them with the email they provided. So I disputed through PayPal. Fanatics forced me to pay the shipping costs to return the item I didn't order and is refusing to reimburse me for their egregious error.”
“I wish I had seen these reviews before I made my purchase. I ordered a customized Whitecaps FC jersey for my nephew on Oct 6. On November 9, I call to see where my order is. Turns out the item was returned to the warehouse, I was told the shipping address was wrong. However, my address was correct. Now, the item is out of stock. Fanatics won't locate my item and resend it. I needed to send this item from Canada to Ireland for Xmas. I ordered in plenty of time, but now that Fanatics messed up, I can't get this item at all. I am really disappointed with the customer service I have received and will not purchase with Fanatics in future.”
“I ordered a NY Knicks Jersey, I received an infant size small New England Patriots T shirt. I called customer service and they put the burden on me to package and reship their wrong item back to them before I received a refund or return. Also they said they "no longer have" the item I originally ordered, so now I'm stuck with an infant shirt and didnt get refund.”
“Ordered a Pegasus Navy Midshipmen 60 x 70 inches Cozy Blanket SKU 26300757 from Fanatics that was shipped from one of their "trusted partners". It is terrible quality - very thin. The Naval Academy school colors are navy blue & gold. This blanket is a lighter blue. Definitely do not recommend!!”
“Ordered 2 items September 3rd, was charged 17 dollars for delivery with a no later date of September 20th, that changed to September 25th. It's now October 4th still no order and no live agents to speak to. Careful folks don't get ripped off like I did. Sad thing is I've been a long time customer of fanatics.”
“Would give zero stars if it were an option
Fanatics.com suggest they provide “No hassle returns and refunds” yet that is exactly what they do. Make it impossible to get a refund despite meeting their terms of an unused product, with tags, original packaging and customer paying for return shipping.
Instead they send the same message in various emails stating you need to send measurements of the product and if they are at fault (ie it doesn’t match their measurement chart) they’ll refund you.
Stay away from this shady company!”
“False advertising I sent manny referrals but none was verified I put my word out talk to support before and after each time but never received cash truly unreliable”
“2nd time I've ordered from fanatics and all is well until the shipping process, you would think they are based in China, very slow and their estimated time of arrival for products are way off. This will be the last time I order from this company. The first time I ordered a product from them it took them 2 weeks for me to get my items.”
“Even if you lost money, don’t go down without a fight. I was naive for thinking it wasn’t possible but i kept trying even after i lost money because i couldn’t afford to let go of the huge amount i lost. I really don’t want to get into details but if you are going through this, you may also have been scammed by fake recovery experts,it is possible to recover your lost funds because i did. All you need is the right person to do this for you Alex crypto help at consultant dtcom Send a mail and you will be glad you did.”
“Paid for one day shipping overnight. It's a day later and the order is still processing. If I would have known this, I would have never ordered a jersey and a decal sticker. Called customer service they're no help, terrible customer service. This company used to have good customer service but once they switch to call centers in the Philippines it's terrible now.”
“I had to contact customer service to find out status of order because courier company did not update tracking. Then find out product is out of stock. Why was order accepted if item is out of stock and why do I have to contact them to find that out?Fanatics Canada and Landmark Global are a joke. The only positive thing is the Customer Service Agent tried to help but her hands were tied. Nothing she could have done.”
