feelunique.com Reviews

3.3 Rating 110 Reviews
F
Happiness Grade

feelunique.com have a Customer Happiness Grade of F. Customers are happy with their customer service but are unhappy with their delivery, returns process and refunds.

F

Delivery - Slow

25.00%
Industry Average
Never buy from this company no matter how great the offer looks their service is slow and they use Hermes for next day delivery which has a track record of not delivering on time. Disgusting 🤢 service and their preferred courier company
- Anonymous
Very poor customer service combined with very poor delivery service.
- Anonymous
NEVER USE NEXT DAY DELIVERY as it will never happen! I have ordered a present for my mum at 10am for PREMIUM NEXT DAY delivery to be delivered on my mum's birthday, and it never arrived next day! It might arrive the day after but I also had a bad experience that the parcel from Feelunique never arrived at all they use Yodel which is very unreliable! The order is over £300 i hope it will arrive otherwise my mum will be left without a present on her birthday - thanks Feelunique! You should consider changing Yodel as your delivery service as it ruins people's trust whether the order will actually arrive or not!
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
I contacted them they were barely responding, and kept saying returns can take 10 working days although it had been 10 working days and more.
- Anonymous
Disgusting customer service. Say they offer free returns. Don't tell you when you're purchasing from another company through them, then don't tell you that you have to pay for your returns. Then kick you off live chat when you question it. The live chat I had to use as they ignored multiple emails. Rude, and very poor customer service. Will not be using you again and will be advise friends not to also. Disgusting.
- Anonymous
F

Refunds - Difficult

25.00%
Industry Average
Upon returning, they received the return within a few days and three weeks later still did not refund me.
- Anonymous
I would never order from this company again. I had a missing order, tried to contact them several times and after 60 days I got the response that after 60 days they won’t be able to do the refund . Smart of them not so good for me.
- Anonymous
I have never experienced any companies here in USA who would charge, fail to provide the service/send the items, advise you that the refund has been processed and not to do actually anything about mu refund.
- Anastasiia
D
52.63%
Industry Average
With the number of competitors offering excellent customer service (reflected by reviews) and with far better quality products, better integrity that deserve our hard earned money, it’s laughable they think closing my accounts will harm me vs them.
- Anonymous
I have never experienced any companies here in USA who would charge, fail to provide the service/send the items, advise you that the refund has been processed and not to do actually anything about mu refund.
- Anastasiia
I contacted the customer services only to be ignored to the point that I feel ghosted.
- Gulcin S