“I posted an earlier review about not getting a refund on a return of boots. I have since received the refund and want to acknowledge that this is not a dodgy business. It seems they have trouble managing but honest.”
“Easily the worst experience i have ever had with an online order.
2 months after ordering and still no shoes. I call up to get a status, the phone rings out and they switch to to answerphone with a message saying to email instead.
You then email and they ignore that too! 4 emails sent, no response. Taken £200, and not sent a thing or replied to a call email in 2 months. PLEASE DO YOURSELF A FAVOUR AND AVOID.”
“I bought a pair of black boots and waited months for them to be delivered in August 2023. I wrote and asked about returning them because they were too big. I returned them in the same month. I have sent four emails to footwear 4. I received one email response on 22 March with an apology. But no refund. I emailed again and then again. I have been waiting 9 months for a refund. I strongly recommend not buying from this company. The shoes cost £225.00 and I have bank records to show payment and no refund.”
“Recently sent my Mephisto shoes to be renovated. Payment was taken straight away. After 3 months of not hearing anything and not replying to emails or phone calls, we finally informed that the shoes had been returned with no identification labels on them. This resulted in further delay. For £150 all that was done was a new sole (which did not need replacing) and a new pair of laces. The body of the shoe which needed renovating had not been touched. Absolute waste of money. Do not deal with these people!”
“Ordered 2 pairs of different sized shepherd slippers totalling £100. One pair fit, the other didn’t so I returned asking for larger size. No issue with initial order, returns proces, or replacement for the too small pair. Quick delivery and easy exchange process. Only reason getting 4* rather than 5* is the total lack of communication - I emailed twice about delivery times and returns process and got no response. Otherwise - all good.”
“Excellent company. They kept me informed every step of the way regarding my order for two pairs of Mephisto shoes.
I have no hesitation recommending this company.”
“Excellent customer service from a knowledgeable shop. I have bought Rohde women's two bar sandals from this shop for the past 40 years and the service, price and selection has been first class. So glad the company has continued to stock Rohde footwear now we are out of the EU. Please continue to offer your first class service. Many thanks.”
“Phoned spoke to a human being immediately!!
The lady on the phone talked me through my options, physically checked stock,and dispatched the items the same day.
Cannot speak highly enough of the service, which was similar to the service I had 6 years ago.”
“I am extremely pleased with the service from footwear4you and I would like to review your company in the most positive terms.
Unfortunately I can't find a site where I can do this.
I would therefore like to commend you on your first class customer care and will undoubtedly shop with footwear4you in future.
Sincerely,
Patricia Spungin”
“ordered shoes .cannot get replies to emails.phone them and message says calls being diverted. after waiting on line another message says message box is full!!!!!!!! are they still in business????? if they are their service is disgraceful!!! see from internet searches they used to have a shop which closed. has their online outfit taken a dive as well???”
“In the last couple of months I have bought a pair of Mephisto shoes from Footwear 4 You and, through them, had my pair of Mephisto walking shoes sent back to the manufacturer for refurbishment.
I found the staff member extremely knowledgeable and helpful. Things happened precisely as he said they would. I would use Footwear 4 You again.”
“Please do not deal with this company. Check the bad reviews on Google reviews. Exactly what the reviewers describe is what has happened to me. This company knows they don’t have stock of the item you have ordered but they take your money anyway. I ordered a pair of Mephisto shoes for £162, Footwear4you took my money the day after I placed the order and on the same day sent me an email with an update dated 10 October and saying that they are short on stock and experiencing delays in fulfilling orders. So they knew they would not be able to send my order, why then did they take my money? I called them a few days later to get an update, they told me they were having stock issues and offered me an alternative shoe. I declined and asked them to cancel the order. They agreed to refund my money which they had already taken. The refund has still not been processed and it’s now almost two weeks later. They don’t respond to emails and they don’t answer calls. They phone diverts to an answering machine and they don’t call you back. I regard their behaviour as grossly dishonest and even fraudulent. I’m now going through PayPal get my £162 back.”
“Ordered Mephisto shoes on line. I was kept informed re likely delivery date within 7 working days. Shoes delivered in under promised timeframe. All perfectly in order. Would use again.”
