“Easily the worst experience i have ever had with an online order.
2 months after ordering and still no shoes. I call up to get a status, the phone rings out and they switch to to answerphone with a message saying to email instead.
You then email and they ignore that too! 4 emails sent, no response. Taken £200, and not sent a thing or replied to a call email in 2 months. PLEASE DO YOURSELF A FAVOUR AND AVOID.”
“I bought a pair of black boots and waited months for them to be delivered in August 2023. I wrote and asked about returning them because they were too big. I returned them in the same month. I have sent four emails to footwear 4. I received one email response on 22 March with an apology. But no refund. I emailed again and then again. I have been waiting 9 months for a refund. I strongly recommend not buying from this company. The shoes cost £225.00 and I have bank records to show payment and no refund.”
“Recently sent my Mephisto shoes to be renovated. Payment was taken straight away. After 3 months of not hearing anything and not replying to emails or phone calls, we finally informed that the shoes had been returned with no identification labels on them. This resulted in further delay. For £150 all that was done was a new sole (which did not need replacing) and a new pair of laces. The body of the shoe which needed renovating had not been touched. Absolute waste of money. Do not deal with these people!”
“ordered shoes .cannot get replies to emails.phone them and message says calls being diverted. after waiting on line another message says message box is full!!!!!!!! are they still in business????? if they are their service is disgraceful!!! see from internet searches they used to have a shop which closed. has their online outfit taken a dive as well???”
“Please do not deal with this company. Check the bad reviews on Google reviews. Exactly what the reviewers describe is what has happened to me. This company knows they don’t have stock of the item you have ordered but they take your money anyway. I ordered a pair of Mephisto shoes for £162, Footwear4you took my money the day after I placed the order and on the same day sent me an email with an update dated 10 October and saying that they are short on stock and experiencing delays in fulfilling orders. So they knew they would not be able to send my order, why then did they take my money? I called them a few days later to get an update, they told me they were having stock issues and offered me an alternative shoe. I declined and asked them to cancel the order. They agreed to refund my money which they had already taken. The refund has still not been processed and it’s now almost two weeks later. They don’t respond to emails and they don’t answer calls. They phone diverts to an answering machine and they don’t call you back. I regard their behaviour as grossly dishonest and even fraudulent. I’m now going through PayPal get my £162 back.”
