grubHub Reviews

1.1 Rating 603 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 603 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 14%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does grubHub deliver? How long does grubHub take to deliver? Does grubHub deliver on time? How is accuracy and good condition of items delivered by grubHub?

Returns

Customer Service

How can I contact grubHub? How quickly does grubHub resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of grubHub.

Visit Website

How does GrubHub deliver?

Helpful Report

(1 week ago)

GrubHub delivers items by Own Driver and Courier.

Helpful Report

(1 week ago)

65.45%

Industry Average

“ I just wanna do a shout out to Erin in Alton IL! I typed the wrong address in and she was amazing and understand and even delivered my food when I messed up! The most amazing delivery driver! She went beyond what I would expect from a driver! Thank you!!!!! ”

- Sabrina Farmer

“ OUTSTANDING Customer Service After the order was placed to the wrong address the driver still delivered the order . I only really wanted to cancel the order, but grubHub refunded my money, so I gave the cost of the order to the delivery driver. ”

- James

“ grubHub is not the worst delivery I have ever gotten. ”

- PattiR

grubHub Reviews

Delivery - Average