“In September 2021 I purchased 3 Sony FX6 cameras with lenses from this company. They promised delivery within 2 weeks, it has now been 2 years. The lenses were supplied after a month-long wait but I still have no cameras. John will not answer the phone, he's impossible to get hold of and only sends what feels like automated email responses. I've included one in the photos for you to appreciate.
Do not use this company I'm now £17,000 down with 3 lenses I cannot use.”
“STAY AWAY. HORRENDOUS EXPERIENCE. NO REFUND!!!
I literally cannot believe I'm writing this review now... I really should have paid attention to the dozens of other horror stories and reviews below and on TrustPilot before ordering from these guys.
I've ordered a Canon C70 for £4000, marked as in Stock and ready to be delivered the next day. But like a multitude of other people have found out, it wasn't really in stock.
Thought I first received an email saying it had been shipped to me, in reality it wasn’t.
After calling multiple times, they told me it wasn't really the case, instead it was ordered from their suppliers and should arrive soon to their warehouse... but never seemed to arrive day after day...
Since the camera wasn't going to arrive in time (or at all who knows with these guys...), I asked to cancel the order and get a full refund, only to be told they could not cancel because of the delivery. What delivery? The camera isn't even in your stock!!! You've told me yourself that you do not have that camera.
After asking 4 times by email and on the phone for a full refund and being denied my £4000 back, I have been assured my order has been canceled and the refund sent. It’s now been A MONTH and I still haven’t received my refund back.. I have NEVER EVER seen such a terrible experience with any retailer.
I'm now going to have to seize a court or ask my bank for a chargeback. In the meantime I have £4000 out in the wild which is a massive stress for me.
DO YOURSELF A FAVOUR: DO NOT order from those guys ever. Like a lot of people have explained it here, they've had to wait for months to get delivered or have had to harass them to get their refund. Such a shame.”
“I'm currently in the middle of what I feel is a criminal matter with these guys which I will have no hesitation in referring to the authorities if not sorted this week. I ordered (and paid in full for) a Sony FX3 back in December 2021. Come August 2022 they still weren't in stock at H Preston (no specific issue with that as I appreciate there is a world microchip shortage). I managed to cancel my order with them (being told I would obviously receive a full refund for the none delivered goods), then purchased the camera elsewhere. Now of the £3999,97 that I paid H Preston (for the none delivered camera & 2 spare batteries), for some strange reason after around 6 weeks of sending them emails & leaving voicemails to chase the refund, and them telling me they allegedly already issued a full refund to my card (absolutely no trace found by my bank & H Preston unable/unwilling to confirm the ARN Acquirer Reference Number to prove a refund transaction even occurred), they have refunded me only £500 via bank transfer (I obviously was expecting the full refund when I supplied my bank details to them). They point blank refuse to have a verbal conversation with me over the telephone to explain why they are withholding £3,499.97 of my money which is tantamount to theft.
Even zero stars would be too good a review for these guys.
PLEASE PLEASE PLEASE DO NOT USE THESE FRAUDSTERS!!!!”
“Awful company. The positive reviews are mostly fake. They’ve paid for 100k followers on Instagram so if that isn’t a red flag I don’t know what is. Avoid them.
The customer service is horrendous. My order went “missing” and I was told they couldn’t give me an update as the person responsible was asleep.
They also had a price match guarantee that they didn’t fulfill. I asked why but I was ignored. I gave up trying.
I then needed to contact them as they hadn’t sent a receipt. It took almost 30 phone calls to get it. You’ll have problems and these guys will waste your time. I’ve wasted hours trying to get answers from them.”
“Not impressed so far.
Bought a part worth over £500 Monday, still have no confirmation email or anything, doesn't answer emails, called today and he said he was going to do it right away, been awaiting for 4hours now and nothing. Tried calling and doesn't answer.(left a message)
Will change the review after a get more news from him, but so far not impressed.”
“Having a difficult experience with this supplier, shop elsewhere or use PayPal. Issue is still ongoing and not refunded as of 24 SEP 2019 (purchase 21 AUG 2019, over 1 month).
Please use PayPal or similar when buying online from this seller. Ordered a cinema camera online 21 Aug listed as 'in stock'. Then received an update stating the camera was not in stock, but would be delivered Weds next week. Over the following weeks, despite on / off email communication, the camera never arrived despite promises.
They mentioned it had shipped but could supply no tracking despite repeated requests. A dispute was raised via PayPal Sep 10th and the seller cancelled and refunded the order next day. However, the refund did not complete due to insufficient funds in the sellers account or was cancelled directly. After some more nudging the seller started a 2nd refund which also did not complete.
Have now had to escalate with PayPal although the seller is communicating but how many times do you let someone break their promises? Have lost count now. Shop elsewhere.
The seller did communicate but only after prompting. Possibly just one of those things but please, please use PayPal or similar if buying online from this merchant. My advice is to avoid.”
“I ordered camcorder september 2018. Paid whole amount (8500£)
Item never show up. I have called, emailed several times.
They lied everything. They said that item is in stock.
No I have waited my refund 6 months!
Every time Jonh Preston says that Hi will get things sorted.
Nothing happens.
Byuers be aware! They just steel your money!”
“This company are very poor. I placed an order on 15/11/18 08:45am next day delivery. Simply put, they had already sold the item I ordered and didn't tell me until 4.30pm after I kept contacting them on phone and email.
But what is alarming is that I gave an honest review elsewhere and H Preston Media retaliated by searching me on the internet with my details I used to place an order, they linked me with another business and placed a fake review with a psuedo account despite us never providing a service to them. What's more they have reviewed themselves on Google with this same Pseudo account which is Fraudulent.
If that's not bad enough, they also disclosed my personal details from the order I placed for all the public to see on another review forum. This fortunately got removed after I complained as a breach of privacy policy.
If it was only a bad purchasing experience I probably would not have bothered reviewing here. But since they resorted to this behaviour then this leaves me no choice. I have never experienced this kind of unprofessional behaviour before. It's as though it became personal, and not professional. For an established company to behave in such a disgraceful immature way should cause anyone to stay away.
God forbid should you review them negatively as they find you and harass you to discredit you in any way they can in retaliation.
Unfortunately, there is not much legally that can be done, so I feel I should warn as many people as possible about their attitude. I am sorry I ever tried to order a product from their shop now.”
