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Jack Wills Reviews

1.6 Rating 166 Reviews

12 %

of reviewers recommend Jack Wills

Company Reviews

1.6

Based on 166 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Jack Wills 1 star review on 9th November 2023

Jack Wills 1 star review on 9th January 2023

Extremely Extremely Disappointed

Jack Wills 1 star review on 9th January 2023

Extremely Extremely Disappointed

Jack Wills 1 star review on 7th January 2023

Very Very Disappointed

Jack Wills 1 star review on 7th January 2023

Very Very Disappointed

Jack Wills 1 star review on 6th November 2022

Jack Wills 1 star review on 26th May 2022

8

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With regards to online shopping and returns, this company has the worst customer service I have ever experienced. Not only are the customer service team rude, but they have no interest in trying to resolve any form of query or of listening to the customers opinion. I would award minus stars if I could. Dreadful.”

Posted 1 year ago

“Was about to place an order on the Jack Wills site after seeing several items of interest in a sale email. As always, I checked the returns policy and found no mention of being able to return delivery to a store as was previously the case. After checking online, I see they no longer offer this return option, instead requiring you to incur return postage costs if items don’t fit. I therefore did not proceed with my order and will unlikely order online from JW again.”

Posted 4 years ago

“You can't get a return for items bought online as when you try you get kicked out to a sports direct site that doesn't recognise your order number, live chat is really a lot of automated dead ends that will lead inevitably to a link to a page that doesn't exist. In the end you will chalk it up to lost money and a lesson on not shopping with Jack Willis (aka Sports Direct). Also the reason for returning the items is they are very poor quality - more like Primark but more expensive.”

Posted 1 year ago

“Two of my items was received damaged, Jack Wills refusing to pay for the return label and stated will reimburse the refund once they received the items. This surely is unfair and a breech of Consumer Rights Act 2015 but my emails are just going back and forth with no resolution. Their Customer Services department are definitely very unhelpful.”

Jack Wills 1 star review on 26th May 2022

Jack Wills 1 star review on 26th May 2022

Jack Wills 1 star review on 26th May 2022

Posted 1 year ago

“A Quailty brand sold out and gone to the dogs! I used to be an avid buyer of the Jack Wills brand, highlight of Christmas for me was going into the Winchester Store for the invitation day where i spent close to £700 on garments, the quality and feel of the clothes was of such high standard. however since FCB has taken over the brand, he has managed to cheapen what was one a great brand. all clothes now made in China! terrible stitching, I was bought boxer shorts for my fathers day gift, as i like their underwear, but the waist band stitching said Jack Wicks as it had not been matched up properly. terrible company now, i have moved to Blakely Clothing and they now take my money for quality. BOYCOTT EVERYTHING JACK WILLS! PS: below "how quick did the company rely?.... They never did"!”

Jack Wills 1 star review on 23rd June 2020

Posted 3 years ago

“One of the worst companies what we have ever deal with.The return has take over 3 weeks and after that they have declined it as the proof of postage (what they have provide) was to Och Pooly and not them…Rubish company in way of online shopping.There is no telephone number as well so the only way is to send emails, avoid Anna extremely unhelpful, when requested telephone number to Manager she closed my ticket!… Not Recommend”

Posted 1 year ago

“TERRIBLE ON LINE SERVICE... MY T SHIRT I ORDERED WAS FOR XL., ON THEIR CHART 46-48 CHEST., I AM A 44 INCH., BUT I ALWAYS GO ONE BIGGER... THIS T SHIRT WAS TOO SMALL., NIGHTMARE OF A TIME RETURNING IT., THERE ARE NO FREE RETURNS AND EXPECT YOU TOO PAY £4.99. TO RETURN., UNLESS YOU CHOOSE OTHERWISE., I ALSO TOLD THEM THE REASON FOR THE RETURN., TOO SMALL DID NOT FIT., I HAVE JUST GOT AN EMAIL FROM THEM., SAYING WE WILL NOT CHARGE YOU FOR CANCELLATION OF ORDER., i WOULD ADVISE ALL PEOPLE NOT TO SHOP JACK WILLS ONLINE. YOUR ASKING FOR TROUBLE... NO PEOPLE TO TALK TO & NO TEL.NO. SHOCKING.”

Posted 1 year ago

“They said free gift worth 50 if you spend 100 or more. Spent 100 and more , no free gift of course. I checked this so called 50 pounds worth free gift, it was actually selling for 12.99 , so they are blatantly misleading and mis-advertising, and charging for returns is unacceptable having charged 4.99 for delivery and then 3.99 return, horrendous. I will raise a dispute with my card company as this should have been made clearer. I would say use Original Penguin or Hollister instead.”

Posted 1 year ago

“Stay away from this clothing company , worst customer service ever”

Posted 1 year ago

“Would prefer to put minus stars but please don’t buy anything online from Jack Wills. They put a disclaimer which basically means they can send you anything- probably stuff they can’t sell. Customer service is useless just keep sending the same repeat email. Poor quality now too. Avoid avoid avoid.”

Posted 1 year ago

“Appalling customer service. Return parcel lost and they are blaming Evri. Evri say it was handed over to JW and left the Evri network. Jack Wills refusing to issue refund. Customer service rude and unhelpful.”

Posted 2 years ago

“Wish I'd read these reviews before shopping with Jack Wills! I ordered some christmas gifts and got a couple of items in different colour options to see what was preferred. Returned the unwanted items paying for the pleasure to do so. Then 3 months later I receive my returned items sent back to me! Rejected as they weren't received within the returns policy window. I have tracking evidence they were returned with more than 2 weeks to get to them yet they won't issue my refund. Appalling customer service, absolutely will not be shopping with them again and no one else should!!”

Posted 2 years ago

“Awful quality and customer service, first time wearing a new pair of their joggers and already have a hole in them. They are refusing to send me a refund/replacement because I have no access to a parcelshop only Royal Mail, they also expect me to pay for a return! disgusting customer service will be not be shopping with Jack Wills ever again! Total waste of money.”

Posted 2 years ago

“Tried to send items back, paid for Hermes via the JW website. Hermes say it’s returned. JW say it’s not. I’m now £80 out of pocket. Jack Wills customer service is appalling, their tone is rude, they aren’t at all helpful and are completely ignorant - this brand will go bankrupt if you don’t find some better customer service staff. The worst experience ever from someone called Josh. I will never buy a Jack Wills item again!!!!!!!”

Posted 2 years ago

“Absolutely dreadful customer services, I just can’t recommend enough that you avoid this company incase you encounter any issues. You’ll really struggle to get anyone to listen to you, let alone resolve any issues. I’ve been waiting over 2 weeks to get a problem resolved with no progress and I can’t be the only one because any emails I send are bounced back because the inbox is full!”

Posted 2 years ago

“If I could leave no stars I would, so disappointing that Jack Wills has introduced a no refund policy, that's the last time I shop there (as with other stores that have introduced this policy). Jack Wills used to be of a certain prestige and moral standing and have not always had this policy but have sneakily introduced it and do not make you aware at the time of purchases, poor show Jack Wills.”

Posted 4 years ago

“No refund on an item I bought 30 mins previously in the Bath store. Only a credit note. I can’t afford to not have my money back, especially over Christmas. Really upsetting. Will never buy from Jack Wills again. Terrible customer service policy.”

Posted 4 years ago

“No Refunds offered from Jack Wills anymore! won't be purchasing anything from them again. Especially as it's over the Christmas period so I'm sure many people will have the same complaint when trying to return items bought as gifts that don't fit!!!! Store credit isn't good enough when nothing else in the store fits the bill. They should make this change in policy more visible in store.”

Posted 4 years ago

“Very disappointed that online orders cannot be returned to store. This can be costly and was, especially when the item I wanted did not look as per screen image. Make sure you read the small print before ordering.”

Posted 4 years ago

“As below my gift cards were voided when I tried to buy some items after a live chat was told had to send recorded delivery to head office at my cost. I did this as was £130 odd on vouchers. They now cannot find my vouchers I have been back and forth with them providing receipts the signed recorded delivery and anything else they have asked for over a two week period and I still have no vouchers. I have been informed by email they have received lots of damaged empty envelopes! I think they are trying to make it so hard you just give up and they get your money for nothing”

Posted 4 years ago

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Jack Wills is rated 1.6 based on 166 reviews