"They don't refund delivery fee"

"I recently brought a hoodie, it is clearly a second, the embroidery is out of line and such poor quality. I've tried via a Web chat and several emails to resolve this, all I want is to return it and either get another one that isn't a reject second or get a refund. Customer service has been very poor. I have brought lots of clothes over the years in store and online and I'm very disappointed that all I want to do is return the faulty item but although I was told they would send me a QR code via email they never did."

"I recently brought a hoodie, it is clearly a second, the embroidery is out of line and such poor quality. I've tried via a Web chat and several emails to resolve this, all I want is to return it and either get another one that isn't a reject second or get a refund. Customer service has been very poor. I have brought lots of clothes over the years in store and online and I'm very disappointed that all I want to do is return the faulty item but although I was told they would send me a QR code via email they never did."

"Poor quality. Tried to get a QR code to return hoodie was told they'd email it to me but never did.Having ordered lots of clothing over the years I never will again."

"Poor quality. Tried to get a QR code to return hoodie was told they'd email it to me but never did.Having ordered lots of clothing over the years I never will again."

"A scam website.\r\n\r\nFirst problem - they add next change extortionate \u00a39.99 to your delivery automatically without you having the option of selecting a more economical delivery method.\r\n\r\nSecond problem - goods are described inaccurately. A pale tshirt online is delivered a hideous shocking pink itme.\r\n\r\nThird problem - if you want to return goods, they will not accept at the shop you have to use a courier and charge you \u00a33.99.\r\n\r\nComplete scam website and service DO NOT USE. Shame they went bust but the current offering run by Sports Direct is substandard. I wish I had done more research before ordering online and realise that Sports Direct own this business now. Not surprised the whole experience and customer service level is poor."

"Two of my items was received damaged, Jack Wills refusing to pay for the return label and stated will reimburse the refund once they received the items. This surely is unfair and a breech of Consumer Rights Act 2015 but my emails are just going back and forth with no resolution. Their Customer Services department are definitely very unhelpful."