John Lewis have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their returns process and refunds.
“
Fuss free fast delivery of our new TV, A great price also.
”
- James Macleod
“
I ordered a HP7134 printer that was ofered at a very good price and free delivery within a few days
”
- Anthony Clark
“
Online purchase of a lap top computer and router, easy to select from their stock, full information available online and best price on the day.
Delivery options included collect with various locations, next day delivery with regular updates to text and to computer. Picked up earlier than planned. Now installed and working fine.
”
- James Oates
“
Ordered a washer, came next day, delivery men even put it where i wanted it, brilliant service,
WELL DONE
”
- Bill Brazier
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Well packaged goods fast delivery despite it being free because of spend amount arrived in perfect condition.
”
- Anonymous
“
Fuss free fast delivery of our new TV, A great price also.
”
- James Macleod
“
After my recent experience with the refunds and returns team, I have resolved never to buy again from John Lewis.
”
- Nilu
“
Initially, they refused to accept the return, stating they do not accept returns anymore? But finally after speaking to managers seem to have relented.
”
- Marcus
“
Satisfied, I put the phone down inly to receive an email requiring me to print a returns label and take tge parcel to the Post-Office.
”
- James Pearson
“
Ihave been waiting 5 weeks for a refund of £70 on a faulty toaster .I have phoned customer service team several times,waiting up to 40 mins before they answer.They then put me through to another dept .only. to be cut off . Each one tells me it is being sorted.Still waiting.Does it take 5 weeks for £70 to be refunded into the bank. The worst customer team I have ever experiencied.It has been so stressful.
”
- Anonymous
“
Also - who asked for a refund? I certainly didn't.
”
- Anonymous
“
Cannot believe how bad John Lewis has got!! I purchased a product for next day delivery click and collect on the 17th December, I needed it for a gift for the 19th, it didn't arrive at the store and was sent elsewhere (error of John Lewis) I phoned to organise a refund as I had to buy the gift elsewhere to get it in time.
”
- Anonymous
“
Ordered a washer, came next day, delivery men even put it where i wanted it, brilliant service,
WELL DONE
”
- Bill Brazier
“
Excellent products and fantastic customer service!
”
- Anonymous
“
Praise where it is due for John Lewis’s customer service.
”
- Reynolds
