Jo Malone London Reviews

"I would give them -1 stars if I could. \r\n\r\nWorst customer service I\u2019ve ever seen! Placed an order on March 1, received confirmation of said order. Followed up numerous times, was promised faster shipping the first time, 40% off on the second time, free products on the third or fourth time. Then my order was mysteriously cancelled on March 28, apparently \u201con my request\u201d (yeah, I want to cancel discounted and\/or free products\u2026), received an email on March 30 from an online support specialist saying they will investigate, we are now on April 7. Do I have my order that was placed as a birthday present for my wife? No!!! Horrible customer service experience."

"I would give them -1 stars if I could. \r\n\r\nWorst customer service I\u2019ve ever seen! Placed an order on March 1, received confirmation of said order. Followed up numerous times, was promised faster shipping the first time, 40% off on the second time, free products on the third or fourth time. Then my order was mysteriously cancelled on March 28, apparently \u201con my request\u201d (yeah, I want to cancel discounted and\/or free products\u2026), received an email on March 30 from an online support specialist saying they will investigate, we are now on April 7. Do I have my order that was placed as a birthday present for my wife? No!!! Horrible customer service experience."

"I would give them -1 stars if I could. \r\n\r\nWorst customer service I\u2019ve ever seen! Placed an order on March 1, received confirmation of said order. Followed up numerous times, was promised faster shipping the first time, 40% off on the second time, free products on the third or fourth time. Then my order was mysteriously cancelled on March 28, apparently \u201con my request\u201d (yeah, I want to cancel discounted and\/or free products\u2026), received an email on March 30 from an online support specialist saying they will investigate, we are now on April 7. Do I have my order that was placed as a birthday present for my wife? No!!! Horrible customer service experience."

"I would give them -1 stars if I could. \r\n\r\nWorst customer service I\u2019ve ever seen! Placed an order on March 1, received confirmation of said order. Followed up numerous times, was promised faster shipping the first time, 40% off on the second time, free products on the third or fourth time. Then my order was mysteriously cancelled on March 28, apparently \u201con my request\u201d (yeah, I want to cancel discounted and\/or free products\u2026), received an email on March 30 from an online support specialist saying they will investigate, we are now on April 7. Do I have my order that was placed as a birthday present for my wife? No!!! Horrible customer service experience."

"If I could give it NEGATIVE stars I would. First off, the website gave me SO much trouble to check out. Once I did (with a working -$25 coupon code) meaning I was going to pay about $125, I got an email confirmation showing the full price of $150. I contacted customer service who said the code has expired. So I said then they shouldn't have allowed it to be applied and get to check out showing the discount as applied. They would NOT honor the price."

"If I could give it NEGATIVE stars I would. First off, the website gave me SO much trouble to check out. Once I did (with a working -$25 coupon code) meaning I was going to pay about $125, I got an email confirmation showing the full price of $150. I contacted customer service who said the code has expired. So I said then they shouldn't have allowed it to be applied and get to check out showing the discount as applied. They would NOT honor the price."

"Placed an order on the 8\/12 no delivery phoned on the 17\/12, phoned again today with no answer after 40 mins. Still no Christmas present!\r\nI\u2019m a regular customer but sadly will not be now. When you pay these prices for these products, the service should be much better."